What are the responsibilities and job description for the Patient Appointment Scheduler - Full Time position at Silver Pine Medical Group?
Patient Appointment Scheduler-Full Time
Silver Pine Medical Group
Sterling Heights, MI
Why Silver Pine?
This is a great position for someone looking for part time temporary work where you can show off your customer service skills while being a part of fast pace group, all working together to provide excellent patient service. Ideal for students looking to create lasting relationships, or even if you are someone who is simply passionate about helping others. Join our team and see all that the Silver Pine family can offer you!
About Us:
SPMG is a designated Blue Cross Blue Shield of Michigan Patient-Centered Medical Home practice. Named 2024 MGMA Better Performer, committed to advancing healthcare excellence and are grateful that our metrics are considered a North Star to others.
Job Summary:
The patient appointment scheduler is responsible for making patient appointments in a fast-paced call center environment, while adhering to medical practice procedures. The scheduler will provide exceptional customer service to every person while scheduling appointments or routing incoming callers to the appropriate individual or department that can help them. Provide the doctors and advanced practice providers with organized, complete, and accurate information for all clinic appointments. This position may include tasks that integrate into another area (e.g. receptionist / medical assistant).
Required Skills/Abilities:
- Knowledge of medical practice protocols related to appointment scheduling
- Knowledge of medical terminology
- Knowledge of health insurance plans and coverage (preferred)
- Familiarity with manual/computerized scheduling systems and software
- Ability to communicate calmly and effectively with patients, physicians, and other staff
- At least one year of appointment scheduling and/or customer service experience (Required)
- Preferably in a medical/healthcare environment/organization
- Word processing and computer experience (Required)
Education:
- High School Diploma or Equivalent (Required)
- Associates Degree (Preferred)
Work Environment: Medical office or reception area. Exposure to communicable diseases and other conditions related to clinic setting.
Mental/Physical Requirements: Ability to work in a fast-paced environment. Ability to sit for extended periods of time. Ability to respond professionally and calmly in all situations. Ability to handle interruptions. Ability to maintain a clean, organized, friendly work environment. Punctual and flexible with schedule and duties as needs arise. Ability to work closely with a cohesive team spirit and a positive attitude.
Salary : $17 - $21