What are the responsibilities and job description for the Membership Sales & Guest Experience Associate position at Silver Mirror Facial Bar?
Hello! We are looking for a smart, proactive, personable guest experience associate for our busy facial bars in Upper East Side, Upper West Side, Manhattan West, Flatiron, and Bryant Park locations in New York.
About the Role
At Silver Mirror, our Membership Sales Guest Associates are at the center of the guest experience and are a key driver of our business.
This is not a traditional front desk or receptionist role. This is a sales-driven, guest-facing position where you will:
- Drive membership sales and retail
- Create a high-energy, elevated guest experience
- Build long-term client relationships and repeat visits
If you enjoy working with people, thrive in a fast-paced environment, and are motivated by goals and incentives, this is the role for you.
What You’ll Do
- Engage with every guest and confidently recommend memberships, packages, and products
- Drive rebooking and repeat visits
- Manage bookings, check-ins, and guest flow
- Maintain a clean, organized, and welcoming front desk environment
- Support daily operations and team needs
Who You Are
- Sales-oriented and confident in recommending services and products
- Outgoing and personable with strong communication skills
- Proactive and fast-paced—you take initiative
- Comfortable multitasking and working under pressure
- Interested in skincare (no prior expertise required)
Requirements
- Experience in sales, retail, hospitality, or service-based roles preferred
- Comfortable working toward sales and membership goals
- Experience with booking systems (e.g., Boulevard, Mindbody) is a plus
- Professional and polished presence
Schedule Requirements (Please Read Before Applying)
We are hiring both full-time team members.
All candidates must:
- Have flexible availability (morning, evening shifts)
- Be available to work weekends
If you are not available on weekends, please do not apply.
Compensation & Perks
- Competitive hourly pay sales incentives/bonuses
- Free monthly facials
- 50% off retail products
- 401(k) eligibility for full-time team members
- Growth opportunities within a growing company
Why Silver Mirror?
Featured in Vogue, NY Mag, and Harper’s Bazaar, Silver Mirror is built on one belief:
great skin comes from consistency.
We help our clients build real skincare routines through results-driven treatments—and our front desk team plays a critical role in making that happen.
Job Types: Full-time, Part-time
Pay: From $20.00 per hour
Benefits:
- 401(k) matching
- Employee discount
Experience:
- Customer service: 2 years (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
Work Location: In person
Salary : $20