What are the responsibilities and job description for the Customer Service Teller position at Silver Lake Bank?
About us
At Silver Lake Bank, our goal is to deliver exceptional customer service and high-quality financial products. Serving northeast Kansas since 1909, Silver Lake Bank is a family-owned community bank with six branches in our region.
We recognize that our employees are the foundation of our success. Their dedication, expertise, and commitment to our customers have helped establish Silver Lake Bank as a trusted community partner. Our team is our greatest asset, and their efforts enable us to provide a level of service that sets us apart.
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Teller. In this role, you will be responsible for providing exceptional service to our clients and assisting them with their banking needs. This is an excellent opportunity for someone who is passionate about delivering outstanding customer service and has a strong interest in working with a team.
** We will hire the applicant that will represent Silver Lake Bank the best! Interviewing for a positive attitude and a genuine desire to help people! **
Duties:
- This position will fluctuate between opening and closing, and work 1-2 Saturday mornings each month.
- Assist customers with inquiries, account maintenance, and transactions to include cash handling, attention to detail, data entry, and special projects
- Provide fraud prevention detection and take appropriate action when necessary
- Build and maintain relationships with customers to promote strong relationships
- Ensure compliance with company policies and procedures
- Collaborate with other team members to resolve customer issues effectively
Requirements:
- Previous experience in customer service or a related field preferred
- Previous teller experience a plus
- Strong communication skills, *bilingual preferred
- Excellent problem-solving abilities and attention to detail
- Basic math skills for accurate transaction processing
- Ability to handle confidential information with integrity
- Knowledge of financial services and products is a plus
- Ability to multitask in a fast-paced environment
- Relationship management skills to foster long-term customer loyalty
If you are looking for a rewarding career in customer service within the financial industry, we encourage you to apply. Join our team today!
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid orientation
- Paid time off
- Paid training
- Vision insurance
Application Question(s):
- Have you worked as a teller previously?
Experience:
- Cash handling: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person