Rental Operations Manager - Silver Dunes Condominiums in Destin

Position Overview

The Condo Resort Rental Operations Manager is responsible for overseeing all day-to-day operations related to rental units within a condo resort property. This includes managing reservations, guest services, housekeeping coordination, owner relations, maintenance workflows, revenue management support, and ensuring an exceptional guest experience. The ideal candidate is organized, service-oriented, and skilled in hospitality operations with a strong focus on efficiency and guest satisfaction.

Key Responsibilities Guest & Reservation Management

• Oversee all aspects of the reservation lifecycle, including inquiries, bookings, check-ins, and check-outs.
• Ensure accurate listing information on booking platforms and internal systems.
• Maintain high service standards and promptly resolve guest concerns or complaints.
• Coordinate concierge services, transportation, and special requests as needed.

Housekeeping & Maintenance Coordination

• Schedule and supervise housekeeping turnover operations to ensure timely, high-quality cleaning.
• Coordinate maintenance work orders, inspections, and routine upkeep of rental units.
• Work with vendors and contractors to maintain property standards and compliance.

Operational Oversight

• Develop and enforce operational policies, SOPs, and safety protocols.
• Monitor inventory of linens, supplies, and guest amenities.
• Maintain compliance with local regulations including occupancy laws, fire safety, and rental guidelines.
• Oversee front desk operations if applicable.

Owner & Stakeholder Relations

• Communicate with condo owners regarding unit performance, maintenance needs, and guest feedback.
• Coordinate owner stays and ensure units remain rental-ready.
• Provide monthly performance updates and help optimize owner satisfaction.

Financial & Revenue Responsibilities

• Assist with budgeting, cost management, and vendor invoice approvals.
• Support revenue management strategies including rate optimization, occupancy forecasting, and promotions.
• Oversee collection of rental income, deposits, and fees in collaboration with accounting teams.

Technology & Systems Management

• Manage PMS (Property Management System), OTA listings (Airbnb, VRBO, Booking.com), and internal software tools.
• Ensure accurate reporting, data integrity, and adherence to operational processes.

Qualifications, Education & Experience

• Bachelor’s degree in Hospitality Management, Business, or related field preferred.
• 3 years of experience in hospitality, resort operations, property management, or vacation rental management.
• Experience managing teams and working with property management or reservations systems.
• Must be familiar and know how to operate Escapia, create AirBnB and VRBO listings, etc..

Skills & Competencies

• Strong leadership, communication, and customer service skills.
• Excellent organizational and time-management abilities.
• Problem-solving mindset with ability to remain calm under pressure.
• Proficiency with PMS/CRM systems, OTA platforms, and Microsoft Office Suite.
• Understanding of housekeeping standards, maintenance scheduling, and hospitality best practices.

Working Conditions

• Flexible hours including weekends and holidays as needed.
• On-call availability for urgent guest or property issues.
• May require standing, walking, or lifting of supplies.

Benefits

• Competitive salary and performance bonuses
• Health, dental, and vision insurance
• PTO and holiday pay
• Paid Life Insurance

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $50,000 - $55,000