What are the responsibilities and job description for the Service Desk Support Specialist Registry position at Silver Cross Hospital?
Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.
Purpose of Role
Serves as first level of support for end users. Provides support with computers, access, equipment, and/or software. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and Track-IT requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, may coordinate with other teams or departments to resolve user problems. All duties should be performed in a manner that promotes teamwork and reflects the mission and culture of Silver Cross Hospital.
Minimum Requirements (Education/Experience/Skills Certifications)
- High School Graduate or equivalent required.
- Ability to think and problem solve technical issues independently.
- Detailed oriented.
- Excellent customer service skills.
- Preferred: 1-2 years of Service Desk experienced; some college courses.
Key Responsibilities
- Ability to troubleshoot hardware/software malfunctions over the phone and email including the use of remote desktop sharing application.
- Responsible for resetting and updating user account and application passwords.
- Troubleshoots email issues and escalates as necessary.
- Monitors multiple technologies to ensure proper working order. Escalates and reports any issues to the team.
- Generating, distributing, and communicating different reports for different departments.
- Evaluating, reviewing, and updating documentations as a needed basis.
- Coordinate, contribute, and communicate with the team for all reported issues.
Work Shift Details:
Afternoons, All shifts, weekends, and holidays (2 shifts per month on 3rd shift)
Department:
COMPUTER OPERATIONS
Benefits for You
At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.
Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:
- Medical, Dental and Vision plans
- Life Insurance
- Flexible Spending Account
- Other voluntary benefit plans
- PTO and Sick time
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement
Silver Cross Management Services Org. - Premier Suburban Medical Group benefits offered to Full-time and Part-time employees include:
- Medical, Dental and Vision plans
- Life Insurance
- Health Savings Account
- Flexible Spending Account
- Other Voluntary benefit plans
- PTO bank
- 401(k) plan with a match
- Wellness program
- Tuition Reimbursement
Registry employees who meet eligibility may participate in one of our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.
The expected pay for this position is listed below:
$23.74 - $23.74
The final offered salary will take several factors into consideration, including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.
Salary : $24
