Operations Administrator

Position Summary: The Operations Administrator is a key leader responsible for supporting and optimizing daily operations within the home care agency. This role ensures that systems run efficiently, teams are supported and motivated, and service delivery meets the highest standards. The ideal candidate will bring strategic thinking, strong leadership, and an ability to improve processes while maintaining excellent relationships with clients, caregivers, and referral sources.

Key Responsibilities:

• Operational Leadership & Team Management
• Lead, manage, and motivate office and field staff to ensure high performance and engagement.
• Serve as the primary point of contact for escalated client or caregiver issues, resolving concerns quickly and professionally.
• Participate in the recruitment, onboarding, and ongoing training of care providers. Ensure staffing levels meet client needs and adjust resources as needed.
• Maintain a culture of accountability, teamwork, and client-centered care. Administrative & Scheduling Support
• Oversee daily administrative functions including maintaining accurate records, compliance documents, and internal communications.
• Scheduling team by ensuring timely and appropriate caregiver-client matches.
• Use AxisCare software to manage schedules, client records, visit logs, and performance data.
• Coordinate the execution and tracking of digital documents using Docusign. Process Improvement & Strategic Planning
• Analyze workflows and recommend improvements to streamline operations and reduce inefficiencies.
• Develop and implement standard operating procedures (SOPs) to enhance consistency and productivity.
• Assist in strategic planning and implementation of growth initiatives in collaboration with leadership. Client & Referral Source Relationship Management
• Build and maintain strong relationships with clients, families, and referral sources such as hospitals, senior living communities, and case managers.
• Conduct service quality checks and client follow-ups to ensure satisfaction and retention.
• Represent the agency professionally at networking events and outreach opportunities.Data Tracking & KPI Management
• Track, report, and analyze key performance indicators (KPIs), including caregiver retention, client satisfaction, hours of service, and referral conversion.
• Monitor trends and generate operational reports for leadership. Preferred Tools & Software: AxisCare, Microsoft Word, Excel, Google Workspace (Docs, Sheets, Calendar, Drive), Canva, Adobe, DocuSign, Email, Zoom/Google Meet

Qualifications: Education & Experience

• LPN or RN License
• Associate’s or Bachelor’s degree in Healthcare Administration, Business, or related field preferred.
• Minimum 2–3 years of experience in home care, healthcare administration, or operations required.
• Proven experience leading teams and managing operations in a fast-paced service environment. Skills & Competencies
• Strong leadership and team-building skills with the ability to inspire and hold team members accountable.
• Excellent communication and interpersonal skills.
• Detail-oriented with strong organizational and multitasking abilities.
• Tech-savvy and able to learn new systems quickly.
• Strategic thinker with a proactive and solution-oriented mindset. Working Conditions:
• Office-based with off-site visits (client homes, networking events, or caregiver meetings).
• Standard business hours with flexibility for occasional after-hours needs.
• Will require occasional evening or weekend availability to resolve scheduling or operational issues,

Benefits:

• Dental insurance
• Health insurance - telehealth
• Mileage reimbursement
• Opportunities for advancement
• Paid orientation
• Paid time off
• Paid training
• Professional development assistance
• Referral program
• Vision insurance

Equal Opportunity Employer

Our agency is an Equal Opportunity Employer. We are committed to creating a workplace that is inclusive and respectful for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.

All qualified applicants will receive consideration for employment.

Pay: $60,000.00 - $120,000.00 per year

Benefits:

• Referral program

Application Question(s):

• “What strategies do you use to support, motivate, and retain caregivers?”
• “Describe a time you had to manage a staffing shortage while ensuring clients continued to receive quality care. What steps did you take?”
• “What tools or software have you used to manage operations, scheduling, or compliance?”

Experience:

• Home Care / Facility: 3 years (Preferred)

License/Certification:

• LPN or RN (Required)

Work Location: In person

Salary : $60,000 - $120,000