Front Desk Agent

SILVER CLOUD HOTEL – SEATTLE STADIUM, Seattle’s premier luxury hotel is seeking a talented, passionate, and team-oriented hospitality professional to join us as a Front Desk Agent. The hotel offers 211 elegantly appointed guest rooms and suites, exceptional dining and spirits at Jimmy’s on First, and 3,000 plus square feet of event and meeting space, including our Avenue One Ballroom with stunning views overlooking Elliot Bay. We are conveniently situated across from T-Mobile Park and adjacent to Lumen Field & Event Center, and WAMU Theater, making it an ideal choice for sports enthusiasts and those seeking the vibrant atmosphere of this historic Seattle district. Within walking distance, guests can explore Pioneer Square’s exquisite dining options, shopping destinations, and art galleries. With downtown Seattle just a short distance away, guests can immerse themselves in the city’s finest culinary experiences, shopping delights, and captivating theater performances.

Silver Cloud Hotels, founded in 1980, is proud to celebrate over 40 years of providing outstanding guest service. With 8 hotels located throughout the Pacific Northwest, guests return again and again, thanks in part to our motto “Friendliness and Cleanliness”.

POSITION PURPOSE:

Reporting to the Director of Front Office, the Front Desk Agent is responsible for welcoming our guests, answer phones, check in or check out, and assisting with reservations. The Front Desk Agent works closely with other departments, as a team, on the delivery of an elevated and memorable experience for our guests.

IDEAL CANDIDATES WILL HAVE:

EXPERIENCE:

o Excellent organizational skills

o Excellent communication skills

o Ability to adapt to changing business demands, guest and team member needs

o Ability to work a flexible schedule based on the needs of the hotel

o Possess a gracious, friendly and approachable demeanor

o Ability to interpret guest feedback and implement service enhancements

o Results oriented with ability to work under pressure

EDUCATION: High School Diploma or its Equivalent

COMPENSATION

Salary Range is $21.50 – $22.00 per hour and is based on applicable experience and work history.

BENEFITS

· Medical, Dental and Vision plans available for qualifying employees after 60 days

· 401k Plan with company matching after 60 days

· 7 paid holidays

· Paid Time Off (PTO) program

· Complimentary Parking

· Employee Stay program

· Career Growth and Development

Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

SUPPLEMENTAL PAY

· Discretionary Annual Bonus Program

Silver Cloud Hotels is an Equal Opportunity Employer; applicants must pass a drug screen, and background check.

Job Types: Full-time, Part-time

Pay: $21.50 - $22.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Hotel: 1 year (Preferred)

Language:

• English (Required)
• Spanish (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Seattle, WA 98134 (Required)

Work Location: In person

Salary : $22 - $22