Eligibility Coordinator

At GateWay at River City, our mission is Inspire Purposeful Lives for All. As a leader in affordable assisted living, we help adults access supportive services, compassionate care, and a welcoming community, regardless of their financial circumstances.

We are seeking an organized, service-minded Eligibility Coordinator to guide prospective residents and their families or support networks through the eligibility and documentation process. Your attention to detail, communication, and follow-through will help make a sometimes complicated process easier to navigate.

What You’ll Be Doing

• Guide residents and their families or support networks through the paperwork required to qualify for residency.

• Gather, review, and organize documentation to ensure applications are complete and accurate.

• Follow up on missing information and keep the process moving.

• Communicate with residents, authorized representatives, community team members, and outside agencies about requirements and next steps.

• Coordinate assessment appointments.

• Prepare resident administrative files for submission and approval.

What You Bring

• High school diploma or equivalent.

• At least two years of experience working with public assistance programs or agencies, such as Medicaid, HUD, or Low-Income Housing Tax Credit programs.

• Strong customer service skills and a patient, compassionate approach.

• Attention to detail and the ability to manage multiple tasks and deadlines.

• Clear communication skills and dependable follow-through.

• Valid driver’s license, acceptable driving record, and proof of automobile insurance.

• Bachelor’s degree in Social Work preferred.

What We Offer

Eligible employees enjoy:

• Competitive compensation.

• Medical, dental, and vision coverage through BlueCross BlueShield.

• Life insurance.

• 401(k) plan.

• Generous vacation and sick time.

• On-Demand Pay.

• Learning and career growth opportunities.

• A collaborative team and engaging community events.

Our core values guide how we care for residents and support one another: Own it! Respect it! Improve it! Celebrate it! Live it!

Join a growing company where your work makes a meaningful difference. Apply today to start your next chapter with Silver Birch Living.