What are the responsibilities and job description for the Aircraft Support Manager - Santa Barbara (Part-Time) position at silver Air?
Silver Air operates with a culture of excellence, and Aircraft Support Managers are at the core of that vision. Based in Santa Barbara, you’ll join a team committed to delivering a seamless, high-quality experience for both our colleagues and customers. We hold top-tier certifications from the industry’s leading independent auditing firms—an important differentiator and trust signal for our clients.
In this role, you’ll partner closely with the VP of Aircraft Support to streamline service delivery and ensure consistency across all touchpoints. You’ll also work cross-functionally with Charter Sales, Flight Operations, and Cabin Experience to support daily operations and elevate the overall client experience.
This is a part-time position covering Friday through Sunday, designed to support operational needs during peak periods. There is a clear path to full-time conversion as we continue to grow our fleet, with expansion anticipated as we add additional managed aircraft. While the role is ideally based at our Santa Barbara headquarters, we are open to remote flexibility for exceptional candidates with the right experience, mindset, and technical capability.
WHO YOU ARE:
As an Aircraft Support Manager, you oversee the success of our most important relationships - Aircraft Owners and Charter Guests. Your knack for organization is crucial in ensuring that our pilots and cabin attendants have everything they need so that our passengers have a safe and elite travel experience.
To do that, you will approach customer service with courtesy when you:
- Act as the chief liaison between our valued customers and an array of internal and external stakeholders to ensure seamless flight operations.
- Address and resolve customer inquiries and issues, often making strategic assessments to use resources effectively. Demonstrating customer service excellence is key, and you will:
- Orchestrate and relay critical flight logistics, including accommodations, ground transport, catering, flight path analyses, Fixed Base Operator (FBO) and ramp bookings, and securing over-flight permits.
- Adhere strictly to Transportation Security Administration (TSA) and Federal Aviation Administration (FAA) guidelines and mandates.
- Align aircraft schedules with the intricate needs of owners, availability of crew, and regulatory compliance.
Your priority should be to promote and maintain a positive image of Silver Air with professional customer service. You have a natural sense of customers’ needs and use varying degrees of discretion to satisfy them.
YOU SHOULD HAVE:
- 4-year college degree. A bachelor's degree in aviation management, business administration, or a related field is preferred, but not required.
- Aviation experience. 4 years of experience in a customer service or aviation-related role, preferably in the 135 private aviation industry. Experience coordinating flight logistics, including hotel reservations, ground transportation, catering, runway analyses, and FBO and ramp reservations.
- JetInsight experience. This is preferred.
- High motivation. With the ability to negotiate and sell effectively while building relationships. A solution-based attitude and the ability to problem-solve are crucial components of the role. The ideal incumbent will be able to effectively work with multiple stakeholders quickly to create a successful sales outcome. This role also requires the ability to learn software products and industry terminology swiftly.
- Strong customer service skills. Excellent communication skills (verbal and written) will need to be demonstrated with all levels of employees and clients. Communication must always be delivered with a superior level of professionalism. At least 2-3 years is preferred.
- High level of detail. You'll need to be highly organized with the ability to thrive in changing environments and the flexibility for frequently changing priorities.
- Excellent time management skills. You'll need to be able to work on an on-call basis, working well under pressure and multi-task. Silver Air is a 24/7 organization, so this role requires a flexible schedule, including nights, weekends, and Holidays.
- Strong people skills. You'll need to be a team player who can provide valued contributions to our business and clients while meeting individual performance goals.
WHAT YOUR BENEFITS ARE:
Silver Air is an exceptional place to work. We invest heavily in building and maintaining a world-class culture, with a strong focus on supporting our team both professionally and personally. Our benefits and perks continue to evolve and currently include:
- Fully paid health insurance for employees and their families
- 5% 401(k)/Roth matching
- Generous personal development and employee assistance programs
- Cell phone allowance
- Top-tier equipment (Microsoft, Dell, Lenovo, etc.)
- Travel insurance
- Pet insurance
- A flexible, high-trust leadership environment
Benefits Eligibility
Benefits are offered to full-time employees. This part-time role (under 30 hours per week) is not benefits-eligible at the outset but has a clear path to full-time status as the company continues to grow.
Benefits are offered to full-time employees. This part-time role (under 30 hours per week) is not benefits-eligible at the outset but has a clear path to full-time status as the company continues to grow.
About Silver Air Private Jets
Company Culture:
Silver Air Private Jets is driven to be the best in our industry – to change our industry by creating an environment where our team members can be their absolute best individually and collectively. We've built a culture based on core values like Drive, Own It, Respect, and Discipline. Silver Air fosters an environment of safety-first flight operations and service-first client relations. We believe our people are our greatest asset, and we encourage contribution and collaboration.
Our Hiring Process
Stage 2:
Phone Screen
Stage 3:
Hiring Manager Interview
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Hiring Manager Interview
Stage 4:
Hired
Stage 1:
Applied
Stage 2:
Phone Screen
Stage 3:
Hiring Manager Interview
Stage 4:
Hired
1
2
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Department
Flight Support
Employment Type
Full Time
Location
Santa Barbara
Workplace type
Onsite
Compensation
$69,000 - $80,000 / year
Reporting To
Georgi Stoyanov
This role's hiring manager:
Georgi Stoyanov
View Georgi's Profile
Salary : $69,000 - $80,000