Account Specialist

Take your career to the next level as an Account Specialist!
If you're passionate about building strong relationships, solving problems, and delivering exceptional service, we want you on our team. Join us and play a key role in driving customer success and business growth.

Apply today and become the trusted partner our clients rely on

Who We are:

GracoRoberts headquartered in Arlington, TX is proud to be the single largest and most technically focused specialty chemicals distributor to serve the global aerospace market.

Salary: $48,000-$52,000yr

Location: Wichita, KS

Summary:

The Account Specialist is responsible for managing and processing customer orders, quotes, design projects, and sample requests with accuracy and efficiency. This role involves coordinating with Purchasing to ensure customer requirements are effectively communicated to vendors, delivering timely updates to customers, and maintaining critical order details within the companys Enterprise Resource Planning (ERP) system. The Account Specialist regularly exceeds customer expectations throughout the buying process.

What You Will Do Everyday:

• Enter and deliver quotes, design projects, sample requests, customer purchase orders and confirmations, ship date, and status.
• Obtain and review customer Quality Clauses and keep Customer Profile updated.
• Enter new accounts and out-of-system quote requests for pricing and availability into company ERP system.
• Process and run customer reports to analyze and ensure all customer commitments are fulfilled on time and as promised.
• Pull and supply any requested paperwork and partner with Technical Account Manager for issues regarding product, price and/or service delivery process.
• Conduct customer relations calls to educate, promote and register current customers on our e-commerce website.

Requirements:

• Previous Customer Service experience required.
• Aerospace, specialty chemical or adhesives experience a big plus!
• Excellent verbal and written skills with full competence and experience in Office Suite.
• Well-developed time management and organizational skills to balance team and individual responsibilities.
• Minimum of one years' experience in similar account management experience or directly interacting with customers an entering data with high accuracy.
• Associate's degree (preferred).

Work Authorization/Security Clearance Requirements/Equal Opportunity Employer

To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.

GracoRoberts is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. GracoRoberts makes hiring decisions based solely on qualifications, merit, and business needs at the time.

DURING THE APPLICATION PROCESS YOU WILL BE ASKED SEVERAL VOLUNTARY QUESTIONS RELATING TO THIs:

• Protected Veteran Definitions
  
• Disabled Veteran - one of the following:
  o a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for
  the receipt of military retired pay would be entitled to compensation) under laws administered by the
  Secretary of Veterans Affairs; or
  o a person who was discharged or released from active duty because of a service-connected disability.
• Recently Separated Veteran - any veteran during the three-year period beginning on the date of such veterans
  discharge or release from active duty in the U.S. military, ground, naval, or air service.
• Active Duty Wartime or Campaign Badge Veteran - a veteran who served on active duty in the U.S. military,
  ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been
  authorized under the laws administered by the Department of Defense.
• Armed forces service medal veteran - a veteran who, while serving on active duty in the U.S. military, ground,
  naval or air service, participated in a United States military operation for which an Armed Forces service medal
  was awarded pursuant to Executive Order 12985.