Warehouse Manager

Job Title: Warehouse Manager

Location: Norfolk Air – Norfolk, VA

Reports to: Robert Crawford

Norfolk Air Heating, Cooling, Plumbing and Electrical is a one-stop shop for Norfolk, Virginia Beach and Chesapeake homeowners and businesses in need of HVAC, plumbing, and electrical installation and repair. We are available 24/7, every day of the year, to perform residential plumbing and HVAC maintenance and installation, as well as electrical upgrades and rewiring for the best in home comfort.

Imagine working in an environment where your growth is a priority. At Norfolk Air, we don't just offer jobs; we offer a pathway to success, fulfillment, and extraordinary opportunities. We place and emphasis on providing exceptional training and development programs, ensuring you have the tools and knowledge to excel. Your dedication and hard work are not just noticed, but celebrated and rewarded, giving you the recognition you deserve. At Norfolk Air, we nurture your skills and provide the support you need to reach your full potential.

As the Warehouse Manager, you will oversee the daily operations and efficiency of the warehouse. This position encompasses managing all warehouse and distribution functions, including operations, transportation, and personnel. You will lead and develop your team, with a primary focus on motivation, mentorship, and coaching. Your role will involve maintaining high levels of safety, quality, attendance, performance, and engagement. Success requires equipping your team with the tools and decision-making authority to excel. You will drive productivity and efficiency through data-driven decisions and analytical problem-solving.

Oversee inbound purchasing and logistics, including placing orders to meet production needs.

Manage warehouse operations, including inventory management, warranty processing, and returns.

Ensure timely and accurate order fulfillment by coordinating inventory delivery to project sites.

Direct and assign work; set performance objectives and monitor performance across all distribution center departments.

Lead and develop a team of warehouse and distribution associates.

Conduct hiring, training, and performance appraisals; reward and discipline employees as needed.

Organize staff meetings and address complaints or conflicts effectively.

Drive improvements in key performance indicators (KPIs) such as delivery timeliness, order accuracy, and pick rate.

Provide reports on performance metrics and identify areas for improvement.

Support the rollout and implementation of new systems and processes, incorporating team feedback.

Lead process improvement initiatives proactively.

Ensure adherence to safety programs and OSHA standards to maintain a secure work environment.

Develop and enforce security protocols to prevent product loss.

Foster a customer service-oriented approach, prioritizing timely and accurate outcomes.

Manage recognition and communication programs to enhance employee engagement.

Strong customer service orientation with a high sense of urgency.

3-5 years of HVAC and warehouse experience.

Bachelor’s degree and at least 3 years of management experience.

Proficiency in logistics, fulfillment, and transportation operations.

Experience in planning, staffing, budgeting, and organizing workflows.

Skilled in Microsoft Office Suite (Word, Outlook, Excel).

Strong written and verbal communication skills.

Ability to identify and implement practical solutions to complex problems.

Proven leadership skills, including conflict resolution and employee development.

Knowledge of HR regulations, safety rules, and procedural compliance.

Willingness to work occasional Saturdays.

Ability to lift equipment up to 70 lbs.

Ability to climb and work from ladders.

Salary range: $55,000 to $65,000, plus performance-based bonuses.