What are the responsibilities and job description for the Lead Generator/Setter position at Sila Heating & Air Conditioning?
Growth, Learning & Development, Pay for Performance opportunities are provided...where you grow is up to you!
Lead Generator/Setters
Overall Responsibilities:
- Successful Candidates must be friendly, enthusiastic, energetic and motivated; dependable, reliable and goal driven.
- Your daily mission is to generate excitement, increase brand awareness and set appointments for heating and a/c systems. Effectively educate consumers about Sila, our mission and our products.
- Greet customers warmly and ascertain problem or reason for calling.
- Attracts potential customers by answering product and service questions; suggesting information about other products and services using the phone, email, mail and/or social media.
- Opens customer accounts by recording account information.
- Verifies and maintains customer records by updating account information.
- Ability to interact with all levels of employees, clients and customers.
- Good computer skills a must, previous database experience a .
Qualities:
Likable personality & conversationalist- can bring your own rapport-building skills while being guided by a scripted presentation, are well-spoken, upbeat, determined, driven, and diligent.
Able to present friendly and sincere in passion for assisting Sila customers. Must be well spoken, honest, possess integrity, be quality focused, able to problem solve, multi task and prioritize. Active listening skills, detailed orientation and sales driven are paramount to the success of this position.
Job Duties:
- Answer Phones in a friendly, warm manner upselling Sila Services.
- Resolves potential questions about products and service; suggests resolutions after ascertaining the issue.
- Ability to prioritize and complete multiple tasks in a professional timely manner.
- Enjoys working with a team and supporting the members.
- Excellent computer skills.
- Ability to learn our industry, services and products.
EOE