Customer Service Specialist (Supply Chain)

With more than 100 years of experience, Sika is a worldwide innovation and sustainability leader in the development and production of systems and products for commercial and residential construction, as well as the transportation, marine, automotive, and renewable energy manufacturing industries.

Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in the transformation of the construction and transportation sector toward greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.

Colorbiotics, a Sika Company, specializes in infusing high-quality color into a variety of products that enhance outdoor environments—from landscape mulch to recreational surfaces such as turf fields and rubber playgrounds. We're committed to sustainability, innovation, and delivering exceptional solutions that stand the test of time.

Colorbiotics is looking for a proactive, detail-oriented Customer Service Specialist (Supply Chain division) to join our team in Ames, IA. In this role, you will play a key part in delivering exceptional service and support across the customer journey — from order management to issue resolution. If you're driven to make processes better, enjoy working with people, and thrive in a fast-paced environment, we’d love to hear from you. Candidate must live in Iowa,this is a full-time role onsite

• Your core responsibilities will include, but are not limited to:
• Manage Order-to-Cash processes from start to finish.
• Respond promptly and professionally to customer inquiries via phone and email.
• Set up new customers and shipping locations in SAP.
• Prioritize and manage daily responsibilities while balancing short- and mid-term objectives.
• Provide knowledgeable support on products, policies, and procedures.
• Build strong relationships with customers, internal teams, and external partners to identify improvement opportunities.
• Confidently resolve a variety of customer issues, even in high-pressure situations.
• Coordinate shipment logistics using a third-party logistics platform.
• Process credits, debits, and returns as assigned.
• Maintain a professional and positive image of yourself and Colorbiotics in all interactions.
• Perform other duties as assigned by management.
  
  

• Bachelor’s degree in supply chain, operations management, business management and/or any other business-related field preferred, or equivalent work experience
• Strong oral and written communication skills
• Ability to multi-task different projects and systems
• Computer skills with a working knowledge of word processing, spreadsheet, database and presentation software, experience with SAP or other ERP systems are preferable.
• Customer Service and/or Supply Chain related experience is a plus
• Excellent interpersonal, presentation, business acumen, planning, problem-solving, and decision-making skills.
  
  

• 401k with Generous Company Match
• Bonuses
• Medical, Dental, and Vision Benefits
• Paid Parental Leave
• Life Insurance
• Disability Insurance
• Paid time off, paid holidays
• Floating holidays Paid Volunteer Time
• Wellness/Fitness Reimbursements
• Education Assistance
• Professional Development Opportunities
• Employee Referral Program & More!

Sika fosters a culture of entrepreneurship, empowering each individual to make decisions, learn from experiences, and shape their own career path. The safety and well-being of employees are top priorities at Sika, with a strong commitment to open communication and maintaining a safe workplace. In addition, Sika actively contributes to the community and promotes sustainability by giving back, minimizing environmental impact, and embracing social responsibility.

Sika Corporation is committed to a work environment that supports, inspires, and respects all individuals that apply. As an equal opportunity employer Sika will consider all qualified applicants without discrimination on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, disability, national or ethnic origin, or other protected characteristics.