Customer Service Manager - 2287

A leading HVAC distributor is looking for a Customer Service Manager who leads the customer service operation for a high-volume business. The ideal candidate will ensure smooth order processing, support domestic and international clients, and drive improvements in service quality, team output, and operational workflows.

Salary: 60k - 65k (based on experience)

Benefits:

Health Insurance

PTO

Holidays

Responsibilities

• Supervise and develop Customer Service Representatives, setting clear goals and service standards
• Oversee the end-to-end order process, from entry through delivery and invoicing
• Ensure order accuracy, pricing consistency, and proper documentation
• Coordinate with warehouse, production, and logistics to meet shipping deadlines
• Manage backorders and communicate timelines proactively to customers
• Handle escalations and maintain strong relationships with key accounts
• Partner with Sales and Operations to align service with inventory and production plans
• Track performance metrics (accuracy, response time, delivery) and drive process improvements
• Analyze data and generate reports to support operational decisions
• Maintain and optimize ERP/WMS systems and customer data integrity

Requirements

• Bachelor’s degree preferred
• 5 years in customer service within manufacturing or distribution
• 2 years in a leadership role
• HVAC industry experience is a plus
• Experience with ERP/WMS systems (Macola, WiSys preferred)
• Strong Excel, reporting, and data analysis skills
• Knowledge of international shipping processes
• Strong leadership, communication, and problem-solving abilities
• Highly organized, detail-oriented, and able to perform in fast-paced environments

If you match the profile, please apply!