Sign Project & Client Coordinator

OUR COMPANY

We make custom signs. It is a faced-paced environment where we work to bring our customers’ visual concepts to life. We are looking for an organized, highly communicative air traffic controller. The successful candidate will be the face of the store to customers, the brains behind the project quotes, and the bridge between our clients and our design/production teams. You’ll then get to watch a raw concept turn into a physical sign and see it in our local communities. 

JOB SUMMARY

Sign Project & Client Coordinator

Pittsburgh, PA — 100% In-Person (Where the physical making happens)

Ready to escape standard retail fold-and-stack shifts but keep using your elite people skills? We are looking for a Client Coordinator to bridge the gap between our customers, our design team and the fabrication shop. If you have a retail background, you already know how to juggle multiple customers, think fast on your feet, and appreciate great visual aesthetics. In this role, you’ll trade unpredictability for a regular schedule, helping local brands conceptualize and launch physical signs while keeping our shop organized and driving our social media presence to show off the cool stuff we make.

This is for you if:

• You have a retail background: You know how to read a room, deliver an exceptional customer experience, and build professional relationships with a diverse crowd of suppliers, subcontractors, and clients.
• You are a natural communicator: You can confidently chat with everyone from a trendy local boutique owner to a corporate construction manager.
• You have tight time management: You easily thrive in a fast-paced shop environment under tight deadlines, but you know when to work independently and when to lean on your team.
• You love tangible products: You get hyped seeing a project go from a computer screen to a physical structure on a real-world building or driving by in a custom-wrapped vehicle.
• You are hyper-detailed: You take genuine pride in keeping database details, project measurements, and billing numbers precise.
• You easily adapt: You are excited to rapidly learn our sign products, fabrication procedures, and local marketing strategies inside and out.

What you’ll actually do here:

• 📱 Own the Vibe (Front Desk & Socials): Greet walk-in customers with great energy, tackle incoming phone calls/emails, and create engaging social media content to show off our latest creation.
• 🧠 Consult & Deep-Dive: Ask probing questions to uncover exactly what local business owners need for their branding, rather than just taking basic orders.
• 🧮 Secure the Bag & Build Quotes: Analyze project specs to calculate labor, parts, and materials to build transparent project estimates, then follow up to close the deal.
• 🗺️ Be the Project Blueprint: Act as the direct liaison between our design team, production team, and clients to guide orders flawlessly from an idea or sketch to a physical install.
• 📁 Keep the Engine Running: Smoothly input orders, manage the customer database, handle general administrative tasks, and keep cash flowing by managing friendly payment collection follow-ups.
• 🔎 Perform Quality Checks: Team up with our makers to inspect outgoing signs, using an elite eye for detail to ensure every finished product is completely flawless.

Why this beats standard retail:

• 🕒 Consistent Schedule: Say goodbye to unpredictable retail shift work, late nights, and working every single major holiday.
• 📈 High-Value Skills: You’ll compound resume-boosting skills in corporate B2B sales, project management, manufacturing workflow, and professional marketing.
• 🌆 Real-World Impact: You get to drive around your community and see the literal signs of your hard work plastered all over the city.

To apply, send your resume to sales@sbtpittsburgh.com and tell us why you’d be the perfect candidate.