Field Service Administrator

With over $2B in revenue, 80 manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.



We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.



Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world’s premier end-of-line packaging company.

Benefits:

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

Salary:

The hourly wage for this position ranges from $23 - $26.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

Summary:

This position is responsible for managing field service and customer inquiries in relation to service requests. Most commonly coordinating and processing service maintenance agreements by entering specific machines and dollar amounts to accurately reflect accruals and deferrals for accounting. Create monthly invoices. Work closely with RSM’s, sales and accounting when creating or changing contracts.

Essential Functions:

• Respond to inquiries from field techs and customers. Obtain necessary information relating to service issues, investigate billing problems, collect and research documentation, review and adjust discrepancies & resolve issues.
• Follow up with customer to review and ensure problems are resolved.
• Input data into computer to process SMA’s and the auto-generated work orders which requires accuracy and initiative on decision making.
• Make sure D365 and NAV invoices match and if not correct.
• Validate data & close all service work orders to produce invoices.
• Create the monthly, quarterly and, annual invoices for SMA’s.
• Provide weekly/monthly SMA reports.
• Set-up assets and/or change in NAV and D365.
• Make SMA’s changes in D365 and NAV.
• Request new accounts via portal for NAV and input new accounts into D365.
• Create transfer and MAP orders for service techs.
• Expedite and monitor van stock and MAP orders. Follow up with purchasing to determine part availability and ensure field service needs are met to satisfy scheduled service call.
• Process credit memos and re-bills as required.
• Train employees as assigned (Cross train).
• Close field RMA’s.
• Submit requests for certificates of insurance.
  
  

Education:

High School Diploma or GED required.

Experience:

• 2 years of field service support experience
• ERP system experience
• Able to work in a fast-paced environment

Functional Success Drivers: These competencies are what we require for an individual to be successful in this role.

• Energy
• Decision Making/ Judgment
• Team Player
• Priority Setting
• Detail Oriented
• Communication
  
  

All your information will be kept confidential according to EEO guidelines.

The Company does not sponsor for employment-based visas for this position now or in the future.

Reasonable Accommodation Statement

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities.

Signode is committed to providing equal opportunities to all qualified applicants, including providing reasonable accommodations during our recruiting process. If you need any assistance or accommodation in applying for this position, please contact us at HRRecruiting@Signode.com.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Signode participates in E-Verify and will provide the Department of Homeland Security your Form I-9 information to confirm your authorization to work in the United States.

Signode Industrial Group, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.