Director of Training and Development

Title: Director of Training and Development

Pay Range: $120,000.00 - $140,000.00 annual salary

Job Type: Full-time

Type of Employment: At-will (W2)

Work Location: Hybrid or remote; travel may be required.

About the Company: Signature Travel Network is a member-owned travel cooperative headquartered in El Segundo, California, with a regional office in New York. The network was established in 1956 and today includes more than 15,000 travel advisors in the United States, Canada, Australia, Brazil, Mexico, New Zealand, and the Caribbean. Our primary focus is on worldwide leisure travel, and our member agencies collectively generate over $13 billion in travel sales. As industry leaders, we support our members with state-of-the-art technology, marketing, and training programs, while building strong preferred partnerships with best-in-class suppliers. In 2024, Signature earned recognition as one of the Best Places to Work by the LA Business Journal. Travel Elevates is the company’s charitable organization created to channel the positive impact of global travel into community development. It focuses on empowering local communities through education, economic growth, and sustainability initiatives.

About the Role:

Signature Travel Network is seeking an accomplished, highly motivated Director of Training & Development to lead the development of best-in-class learning experiences for member travel advisors and agency leaders. This role will oversee programs spanning new-to-industry onboarding, ongoing professional development, consultative sales, and specialization. The ideal candidate brings travel agency experience, a strong command of consultative selling, and knowledge of Signature’s marketing programs, technology tools, and preferred partner portfolio. Exceptional communication, facilitation, and presentation skills are essential.

Key Responsibilities:

• Develop a comprehensive talent development strategy with tailored learning roadmaps for new-to-industry advisors and experienced travel advisors.
• Collaborate with Signature member owners and managers to develop tailored training strategies that support their teams’ development and business goals.
• Lead the ongoing enhancement and maintenance of established training programs, including the Embark New-to-Industry Training Program, Signature Travel Expert Certification, and specialization training for Signature Circles.
• Create integrated learning experiences covering Signature’s marketing initiatives, technology tools, sales strategies, preferred partners, specialization opportunities, and other relevant topics.
• Design a consultative sales training program tailored to Signature’s programs that helps members strengthen client relationships and drive business growth.
• Oversee training communications to ensure they are clear, consistent, timely, and aligned with program objectives.
• Oversee the Manager of Training & Development in administering training programs and providing responsive, high-quality support to Signature members.
• Partner with industry experts and preferred partners to identify, curate, and incorporate high-quality third-party training content.
• Build relationships with industry associations—including ASTA, CLIA, The Travel Institute, and the Family Travel Association—to integrate relevant resources and training into Signature’s learning ecosystem.

Qualifications & Skills:

• Bachelor’s degree in a relevant field
• 10 years of experience in training, learning and development, professional development, or sales enablement, with strong knowledge of instructional design principles and modern learning practices.
• Proficiency in Microsoft Outlook, Excel, Word, PowerPoint, Teams, and Copilot.
• Experience with learning management systems, learning design tools and webinar platforms.
• Strong understanding of travel-advisor workflows and business models or demonstrated success learning and operating within a complex service industry.
• Strong presentation, facilitation, and communication skills, with the ability to engage diverse audiences in both virtual and in-person environments.
• Ability to lead large-scale projects, manage competing priorities, and drive initiatives from concept through implementation.
• Supervisory and leadership experience, with the ability to guide, develop, and collaborate effectively with others.
• Strong business acumen and interpersonal skills, with the ability to build credibility, establish relationships, and develop productive partnerships at all levels within and outside the organization.
• Highly organized, proactive, and self-directed, with excellent time-management, prioritization, and problem-solving skills.

Benefits:

• Paid Vacation, Sick Time, and Holidays.
• Medical, Dental & Vision Insurance.
• Flexible Spending Account.
• 401(k) –fully vested matching contribution up to 6% of gross pay.
• Cash Bonus Pool.
• Flexible work schedule.
• IATAN travel agent membership.
• Passport/TSA Pre-Check reimbursement.
• Travel incentive reimbursement.
• Professional development & training.
• Tuition & Student reimbursement.
• Recognition Program: Coworker of the month/year.
• Coworker Discounts.
• Coworker Referral Program.

Signature Travel Network is an equal opportunity employer and considers all qualified applicants in accordance with applicable federal, state, and local laws, including the California Fair Chance Act and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance
• People with a criminal record are encouraged to apply