What are the responsibilities and job description for the Dental Front Office Assistant position at Signature Smile Dental Studio?
Job Overview
Our busy and growing dental practice is seeking an experienced Dental Front Office Assistant who is friendly, organized, and passionate about providing exceptional patient care. We're looking for someone with expert knowledge of dental insurance who thrives in a fast-paced, patient-focused environment and enjoys being an essential part of a successful team.
The ideal candidate is highly proficient in PPO insurance verification, benefit breakdowns, claims processing, treatment plan presentation, scheduling, and patient communication. You should be confident multitasking, have outstanding phone etiquette, and take pride in keeping the schedule productive while ensuring the office runs smoothly each day.
If you have a positive attitude, enjoy working with people, and love being part of a collaborative team, we'd love to meet you.
Minimum Qualifications
- Minimum 2 years of dental front office experience (required)
- Expert knowledge of PPO dental insurance, claims processing, and billing
- Experience verifying insurance benefits and preparing treatment estimates
- Experience scheduling patients from recall lists and filling open appointment times
- Strong communication, customer service, and phone skills
- Excellent organizational and multitasking abilities in a fast-paced dental office
- Friendly, outgoing personality with a genuine passion for helping patients
- Positive attitude, dependable work ethic, and attention to detail
- Team player who enjoys collaborating with coworkers and contributing to a positive office culture
- Bilingual (English/Spanish) preferred
Responsibilities
- Answer incoming phone calls professionally and assist patients with scheduling and questions
- Verify dental insurance benefits before patient appointments
- Process insurance claims and follow up on outstanding claims when needed
- Check patients in and out efficiently
- Collect co-payments, deductibles, and outstanding balances at the time of service
- Maintain accurate patient accounts and documentation
- Schedule and confirm patient appointments
- Make outbound calls to fill open appointments, manage recall, and follow up on unscheduled treatment
- Help maintain a productive daily schedule by minimizing openings and cancellations
- Provide exceptional customer service and create a welcoming experience for every patient
- Communicate effectively with the doctor, hygienists, and team members
- Handle a high volume of tasks while maintaining accuracy and attention to detail
What We're Looking For
We're looking for someone who is dependable, motivated, and committed to helping our practice succeed. The ideal candidate enjoys building relationships with patients, has a strong understanding of dental insurance, takes initiative to keep the schedule productive, and works well in a collaborative team environment.
Please apply only through really. Do not call the office regarding this position.
Pay: $22.00 - $24.00 per hour
Work Location: In person
Salary : $22 - $24