Account Manager

Reports to: Regional Manager and Designated Client Representative

About Signature Parking

Signature Parking is a fun and growing parking hospitality company. We specialize in providing parking hospitality services for boutique hotels and resorts throughout California. Our first love is making people feel welcomed and cared for. We take great pride in being the "best of the best" in our markets by creating an authentic, welcoming environment everywhere we serve. Behind the scenes, a strong people-first culture drives everything we do at Signature, and a detail-oriented service model helps us wow our clients and customers.

About this Job

We are pleased to be accepting applications for the very exciting Account Manager position to provide on-site leadership for the contemporary and elevated new Limelight Mammoth Hotel in Mammoth Lakes, CA. This position leads both guest experience by being the first impression of the hotel and also leads our service team as a coach and exemplar in providing genuine care and warm-hearted hospitality with high performance and safety standards. The Account Manager truly sets the tone for guests and team members alike at this world-class skiing and outdoor mountain destination. Starting pay of $26/ hr. plus cash tips.

About You

Do you have previous valet parking and/or leading and coaching experience? Are you a confident communicator, empathetic listener, and someone who produces results with accountability and attention to detail? Do you have a genuine passion for serving others and helping people develop? Do you like working for a company who values its people, personal integrity & continuous improvement? If so, we're looking for you.

A Day in the Life

• You arrive on time and set up for success every day with a coaching mindset as you assist your team members in being successful at their jobs.
• As a manager you lead by example and demonstrate a strong work ethic. You earn the respect of your team because you are not afraid to get your hands dirty and show the team that you are not above doing their jobs.
• You live the shared mission and values of the company and reinforce them with your team members. You keep everyone aligned with the specific goals and objectives at your location.
• You take a sense of pride in your work and ownership of the location while listening to our client and your team for valuable feedback.
• You help create a culture of accident free performance at the location by consistently driving safety initiatives and discussions. You instill the Drive to Zero core value in all team members through regular safety talks and holding them accountable to safety standards.
• You create memories with every guest, personalize their stay and go above and beyond to exceed their expectations. You are genuine and authentic, bringing your own experience and unique perspective to the table as you help craft each guest experience.
• You work closely with our client to ensure proper team coverage to accommodate both business levels and budget without sacrificing guest experience.
• You work closely with our HR coordinator to ensure the hiring pipeline is providing the right amount of team members at the right times to support your operation. You take ownership of your team dynamic and always steer the culture on your team that mimics Signature Parking company culture and that of good humans.
• You meet and exceed all of the service standards outlined by the company, become familiar with company policy and help ensure compliance with your team through daily coaching.
• You follow established systems, procedures and policies to ensure a safe and secure work environment and an organized and efficient workplace.
• You maintain a clean, spotless work area and take pride in your work place.

In addition to the Account Manager role, we are currently hiring for multiple positions in preparation for our December opening We're looking for enthusiastic and dedicated team members to start in October and November for the following employment types:

• Full-Time, Year-Round

Essential Knowledge and Skills:

• Valet Parking management experience is highly preferred but not required.
• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
• Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.
• Strong customer service skills and abilities.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate and lead others to overcome challenges
• Ability to encourage open expression of ideas and opinions.
• Excellent team building and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

Requirements

All candidates for the Valet Parking Account Manager position should have:

• 1 years of customer service for an elevated or high touch environment.
• Ability to operate manual transmission is highly desirable.
• 1 years in Management or Supervisory role is highly desirable.
• 2 years of previous experience working in valet environment is highly desirable.
• Experience leading or coaching a group of 10 individuals.
• Previous experience working in high-stress situations with tight deadlines/high customer expectations.
• Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.
• Have a valid California Driver License with proof of insurance, good driving record
• Well groomed and Professional Appearance

Benefits

• $26 per hour cash tips
• Employee Ski Pass (FT employees)
• Power over your own scheduling and that of our team
• Paid sick leave
• Paid training
• Health Benefits (FT employees)
• Flexible Spending Account Program
• 401(k) Savings Plan
• Paychecks directly to your bank account with Direct Deposit
• Opportunities for long term growth
• Get paid to work outside, drive nice cars, and get exercise
• Meet new people, work alongside a supportive team and make lifelong friendships

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. By accepting a job offer from Signature Parking, you are acknowledging that you can perform the essential functions of the job with or without reasonable accommodation. To request a reasonable accommodation during the application and interview process, please contact HR at

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Regularly required to run, walk, and stand sometimes for extended periods of time; sit; reach with hands and arms; climb stairs; balance; stoop, kneel, or crouch.
• Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally.

Equal Opportunity Employer

Signature Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This job description is designed to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job. Duties and responsibilities may change at any time with or without notice.

Job Type: Full-time

Pay: $ $28.00 per hour

Benefits:

• 401(k)
• Flexible schedule
• Health insurance

People with a criminal record are encouraged to apply

Application Question(s):

• Are you at least 19 years of age? (For insurance purposes, all applicants must be at least 19 years of age)

• Do you have a clean DMV report with no more than 2 points?

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Ability to Commute:

• Mammoth Lakes, CA Required)

Ability to Relocate:

• Mammoth Lakes, CA 93546: Relocate before starting work (Required)

Work Location: In person

Salary : $26 - $28