What are the responsibilities and job description for the Product Manager position at Signature IT World Inc?
Role: Product Manager – Personalization
Location: Phoenix, AZ
Type: Contract
Job Summary:
We are seeking a Product Manager – Personalization to drive the strategy, development, and execution of personalization capabilities across Travel & Lifestyle Services (TLS) Web and Mobile platforms. This role will focus on building scalable, data-driven experiences that enhance customer engagement, conversion, and overall travel experience through intelligent recommendations and tailored content.
The ideal candidate brings a strong blend of product thinking, technical depth, and storytelling, with experience in personalization, machine learning-driven products, and customer-centric digital experiences.
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Key Responsibilities
• Product Strategy & Roadmap
o Define and execute the roadmap for personalization capabilities across web, mobile, and marketing channels
o Identify opportunities to enhance customer experience using data, AI/ML, and contextual insights
o Align product vision with business goals such as engagement, conversion, and revenue growth
• Personalization & Recommendations
o Build and scale personalization use cases such as recommendations, segmentation, dynamic content, and cross-sell
o Leverage customer, supplier, and contextual data to deliver relevant and timely experiences
o Partner with data science teams to develop and optimize ML models (e.g., recommendation systems, propensity models)
• Execution & Delivery
o Own end-to-end product lifecycle from ideation to launch and optimization
o Drive execution through strong collaboration with engineering, data, design, and business stakeholders
o Manage product backlogs, prioritize features, and ensure timely delivery
• Stakeholder Management & Storytelling
o Create compelling product narratives, presentations, and executive updates
o Translate complex technical concepts into clear business value
o Influence cross-functional teams and senior leadership
• Experimentation & Optimization
o Drive A/B testing and experimentation frameworks to continuously improve performance
o Track KPIs such as engagement, CTR, conversion, and revenue impact
o Use insights to refine personalization strategies and models
• Data & Platform Integration
o Work with data platforms to leverage 360° customer and supplier data for personalization
o Ensure solutions are scalable, compliant, and aligned with data governance standards
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Required Qualifications
• 5–7 years of experience in Product Management, with a focus on digital products or personalization
• Strong techno-functional background with understanding of:
o APIs, data platforms, and system integrations
o Machine learning concepts (recommendation systems, segmentation, etc.)
• Proven experience building and launching customer-facing digital products (web/mobile)
• Strong analytical mindset with ability to use data for decision-making
• Excellent communication, storytelling, and presentation skills
• Experience managing roadmaps, product lifecycle, and cross-functional teams
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Preferred Qualifications
• Experience in AI/ML-driven personalization or recommendation systems
• Familiarity with Generative AI tools and applications in personalization
• Experience in travel, hospitality, or e-commerce domains
• Exposure to:
o Experimentation frameworks (A/B testing)
o Personalization platforms or orchestration layers
o Marketing technologies and customer engagement platforms
• Understanding of systems such as:
o Booking flows, recommendation engines, or travel domain constructs (flights, hotels, loyalty, etc.)
o Data platforms, event tracking, and customer journey systems