Hotel General Manager

• Leads the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction. Responsibilities include overseeing the interviewing, hiring, training, work direction, and performance management of all employees. Also tasked with creating a motivating work environment to allow for development of employees.
• Oversees the activities of all staff members in order to ensure adherence to hotel policies and procedures.
• May review all departmental schedules for accuracy and staffing demands.
• Conducts all daily, weekly, quarterly, and annual meetings.
• Oversees annual salary review and ensures that all employee wages follow federal, state, and local wage and hour guidelines.
• Reviews and maintains accurate records of hotel’s funds and information including, but not limited to, the cash flow sheet, accounts receivable and payable, credit card reconciliations, and registration information.
• Reviews and validates vendor invoices.
• Prepares the annual and quarterly budgets as well as the annual marketing plan.
• Responsible for reviewing weekly summary reports and adjusting the budget forecast as necessary.
• Develops a long-term business plan that will increase the hotel’s profitability and customer satisfaction with the property, services offered, and staff.
• Offer guests assistance whenever possible.
• Responsible for resolving escalated customer relations issues.
• Answers inquiries pertaining to hotel policies and services.
• Must appropriately address guest requests to ensure customers are satisfied with the hotel’s services and accommodations.
• Responsible for positively representing and promoting the property.
• Ensures systems and procedures are in place and followed for guest safety and security

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Schedule:

• Holidays
• Monday to Friday
• On call
• Weekends as needed

Work Location: In person

Salary : $45,000 - $60,000