What are the responsibilities and job description for the Retail Marketing Representative (RMR) position at Signature Heating, Cooling, Plumbing & Electrical?
Job Summary
The Retail Marketing Representative (RMR) serves as the face of Signature in retail environments. This role is responsible for scheduling and overseeing Costco staff, demonstrating strong leadership by training and supporting RMRs through on-the-job coaching. The RMR engages with prospective customers, creates a positive impression, and helps generate sales leads.
Responsibilities
The Retail Marketing Representative (RMR) serves as the face of Signature in retail environments. This role is responsible for scheduling and overseeing Costco staff, demonstrating strong leadership by training and supporting RMRs through on-the-job coaching. The RMR engages with prospective customers, creates a positive impression, and helps generate sales leads.
Responsibilities
- Display a positive, upbeat, enthusiastic, and friendly demeanor at all times.
- Proactively interact with prospective customers and engage them in conversation.
- Set appointments for the purchase of new air conditioning/heating equipment and/or water heaters.
- Provide information to customers to help them in their purchasing decisions for Rite Way's products and services.
- Travel to retail outlet and perform work independently and with little to no supervision.
- Accurately and timely processes leads into the leads capture application.
- Communicate with sales manager daily regarding leads generated.
- Maintain table/booth with information regarding Company products and services.
- Observes all safety and company rules and regulations in the performance of duties.
- Treat all customers as a priority.
- Attends all training programs as required.
- Work 30-35% at Costco
- Ability to collaborate with sales teams and external partners
- Supervise and support marketing representatives, ensuring they meet sales and engagement goals.
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned
- Ability to quickly engage with people.
- Salesmanship and persuasiveness.
- Possess a thorough understanding of our products and services to effectively communicate their benefits to prospective new customers.
- Must pass background check and drug screening.
- Experience in setting appointments or sales of some type is a plus, but not required.
- Excellent personal hygiene and professional appearance are required.
- Must be able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
- Must be able to continually stand for extended periods of time in indoor conditions.
- Work in this position is generally conducted in a retail sales environment.
- This position requires continuous standing for at least four hours at a time.
- Periodic meetings will be attended at the corporate office.