What are the responsibilities and job description for the Dispatcher position at Signature Heating Cooling and Plumbing?
Job Summary
The Dispatcher is responsible for fielding phone calls to ensure the right service technician is dispatched to the right customer at the right time.
Duties & Responsibilities
- Receive, coordinate, and disseminate calls for HVAC, Plumbing, Electrical, and Sewer departments.
- Prioritize incoming calls, determine type of response needed, and dispatch accordingly.
- Obtain complete and accurate information.
- Communicate clearly both verbally and in writing to receive and convey instructions to perform the duties of the job being dispatched.
- Communicate with co-workers, other departments, and the public to obtain or provide information.
- Provide quality customer service to internal and external customers.
- Demonstrate interpersonal skills in interactions with coworkers, supervisor, and technicians.
- Maintain computer logs and records.
- This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive, but representative; other duties may be assigned.
Competencies for Success
- Customer Focus
- Communication
- Dependability & Productivity
- Interpersonal Skills
- Organization Skills
- Quality
- Results Orientation
- Problem Solving
- Decision Making
Required Skills & Abilities
- Strong communication skills and ability to collaborate effectively.
- Continuously demonstrates empathy and positive attitude.
- Works well in high stress situations.
- Results driven self-starter who takes initiative, recommends solutions, and demonstrates high level of professionalism.
- Ability to de-escalate and provide solutions to customers before escalating to next management tier.
- Attention to detail and accuracy.
- Exceptional time management skills.
Education & Experience
- HVAC industry experience.
- Service Titan software experience preferred.
Physical Demands
- Must be physically able to lift, lower, push, and pull objects of up to 25 lbs. unassisted.
- Ability to stand, walk, climb, bend, stoop, and crouch for extended periods of time.
Work Environment & Conditions
- Office environment.
Work Schedule
- Shifts generally consist of work Mondays through Fridays between 7AM and 6:30PM, occasional weekend hours may be required at peak times.
Remote Work Eligibility
- Not Eligible
Travel Requirement
- None