What are the responsibilities and job description for the Patient Care Coordinator position at Signature Healthcare Concierge Medicine?
Signature Healthcare Concierge Medicine is dedicated to providing an unparalleled healthcare experience through its patient-centered concierge medicine model. Based on personalized care, our approach ensures 24/7 physician access, minimal wait times, and a low patient-to-doctor ratio. We offer comprehensive services, including advanced diagnostics, tailored wellness plans, and preventive care to support your health journey. At Signature Healthcare, we are committed to elevating healthcare standards, fostering meaningful patient-physician relationships, and delivering exceptional care in Charlotte, NC.
This full-time, on-site role in Charlotte, NC, involves delivering exceptional patient support as a Patient Care Coordinator. Responsibilities include managing appointment scheduling, handling patient communication with professionalism and empathy, and overseeing seamless care coordination. The coordinator serves as the key resource to ensure a smooth and personalized healthcare journey for each patient. Additional duties may include assisting with administrative tasks and supporting patient needs within the clinic.
- Proficiency in Appointment Scheduling and mastery of time-management strategies
- Exceptional Customer Service and Phone Etiquette skills for professional and empathetic communication
- Experience in Care Coordination and familiarity with Patient Care
- Knowledge of Medical Terminology and healthcare administrative procedures
- Strong organizational skills, attention to detail, and the ability to multi-task effectively
- Excellent interpersonal and communication skills to build positive patient relationships
- Prior experience in concierge medicine or healthcare is a plus
- High school diploma or equivalent required; healthcare-related certification or associate degree preferred