What are the responsibilities and job description for the Dental Front Desk Patient Coordinator/Scheduler position at Signature Dental of Knoxville?
Overview
Signature Dental Knoxville is a brand-new, privately owned dental practice looking for a friendly, motivated, and detail-oriented Patient Care Coordinator to join our team!
As we prepare to open our doors, we're looking for someone who is excited about the opportunity to help build something special from the ground up. Our goal is to create a welcoming, comfortable environment where patients feel genuinely cared for and our team feels valued and supported.
We're looking for someone who takes pride in their work, enjoys connecting with people, and understands that an exceptional patient experience begins the moment someone contacts our office.
What You'll Do
As our Patient Care Coordinator, you'll play an essential role in keeping the front office organized, the schedule running smoothly, and our patients feeling welcome and informed.
Your responsibilities will include:
- Greet patients warmly and professionally, establishing a positive first impression
- Answering incoming calls, responding to patient inquiries, and scheduling appointments
- Managing and optimizing the daily schedule to support efficient patient flow
- Verifying dental insurance benefits and eligibility
- Explaining insurance coverage, estimated patient portions, and financial arrangements
- Processing insurance claims and assisting with claim follow-up
- Presenting treatment estimates and helping patients understand their financial options
- Collecting payments and maintaining accurate patient accounts
- Coordinating new patient paperwork, registration, and patient records
- Following up with patients regarding unscheduled treatment and outstanding appointments
- Communicating effectively with the dentist and clinical team to ensure a seamless patient experience
- Helping develop and maintain efficient front office systems and workflows
Ideal Qualifications
- 2-3 years experience in dentistry as a front office coordinator
- Expert on dental software (perks if you know Open Dental!), treatment planning, billing, and financial arrangements
- Knowledge of dental insurance verification, claims, and billing
- Outstanding interpersonal and leadership skills
- Excellent organizational skills and attention to detail
- Ability to multitask, prioritize, and problem-solve independently
- Confident enough to think outside the box
- Proactive, energetic and hardworking
- Strong communication and customer service skills
- Professional, positive, and team-oriented attitude
- Comfortable discussing treatment costs and financial arrangements with patients
- Willingness to learn, adapt, and grow alongside a new practice
Joining a new practice offers a unique opportunity to help shape the culture, systems, and patient experience from the very beginning. You will become part of a team where your ideas, contributions, and hard work are appreciated and greatly valued. We want to create a workplace built on mutual respect, teamwork, open communication, and a shared commitment to excellent patient care.
Apply today to be part of the Signature Dental Knoxville team!
Your Smile, Our Signature.
Pay: $21.00 - $24.00 per hour
Expected hours: 40.0 per week
Benefits:
- Health insurance
- Paid time off
Experience:
- front desk: 2 years (Required)
Work Location: In person
Salary : $21 - $24