Deployment Coordinator

Deployment Coordinator

The Deployment Coordinator plays a key role in supporting the planning, execution, and operational readiness of field deployment projects across the Americas region. This position ensures alignment of resource staffing, scheduling, and quality assurance for EF&I (Engineer, Furnish & Install) Services, contributing directly to customer satisfaction, operational efficiency, and revenue goals.

Primary Duties and Responsibilities:

• Oversee the coordination, planning, and execution of multiple EF&I services deployment projects within a defined geographic region or customer base, ensuring alignment with schedule, scope, and budget.
• Determine project staffing needs and coordinate internal and external resources (hourly or FPQ), including initiating RFQs and POs to meet deployment requirements and financial targets.
• Lead and support Field Service Technicians and Site Leads in achieving project objectives, providing ongoing guidance, coaching, and performance tracking.
• Act as the primary escalation point for field teams and service partners, resolving issues promptly or escalating as needed to ensure project continuity and customer satisfaction.
• Provide direct interface with customers for updates on project progress, process adherence, issue resolution, and scope clarification, leveraging the Statement of Work (SOW) where necessary.
• Monitor daily project activities and job site progress to maintain budget control and ensure timely, high-quality installations.
• Deliver timely administrative updates, including project status reports, resource forecasts, and compliance tracking, to Deployment Managers and leadership.
• Lead or contribute to specific project initiatives, acting as a team lead when required and interfacing with internal support groups to meet all deliverables.
• Evaluate project scope and complexity, identifying required resources, tools, and skill sets for successful implementation.
• Support adherence to technical documentation and quality standards through QA checks and continuous monitoring.
• Identify and recommend process improvements across field operations, deployment planning, and service delivery.
• Assist with quoting and proposal development for new service opportunities, as needed.

Education and Experience:

• AAS or BS degree in Telecommunications, Electronics, Engineering Technology, or Computer Science.
• Minimum of 6-8 years of relevant telecommunications experience.
• Demonstrated knowledge of general business principles.
• Able to maintain effectiveness in a changing environment.
• Develops and maintains working knowledge of installation practices, product, or other process and quality initiatives/requirements supported by the company.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.