Client Account Specialist

Job Overview

The sign company is seeking someone who can evaluate customer needs and provide solutions. Primary responsibilities include managing existing accounts and prospecting for new customers. The ideal candidate will be enthusiastic, organized and have strong communication skills. Sales experience a plus, but not required.

Provides excellent customer service and accurately assesses all customer needs. Coordinates and executes in-house marketing programs. Demonstrate a professional image of the Signarama brand at all times.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Front Counter Sales – Serve as the first point of contact for walk-in and telephone customers.

• Execute in house direct mailings.

• Assure customer satisfaction. Send thank you cards with orders.

• Respond to customer inquiries to determine needs, provide recommendations and quotes and assist customers with the order process. Obtain information for future contact

• Process customer orders. Accurately complete Work Order; obtain customer’s approval and down payment

• Telemarketing Calls to Direct Mail Listing

• Telemarketing Calls to Existing Customer Files

• Telemarketing Calls to New Business Listings

• Telemarket No-Activity Customers

• Call Outstanding Quotations

• Prospecting via phone for new customers. Generate list of prospects through lead groups or publications (Yellow Pages, Chamber of Commerce directory, etc.)

• Work closely with the Production Area to answer any questions they may have concerning current work orders.

• Maintain a good working relationship with vendors to obtain quotes and follow up on orders in process.

• Mailings to No-Activity Customers

• Mailings to Club Members

• Follow Up Of Top 100 customers

• Run Bi-monthly Specials Campaign

• Implement Marketing Strategies from Marketing Planner. Execute in-house marketing, working with Owner/Marketing Representative

• Enter contact names into database for appropriate follow up

• Contact customers when the order is ready

• Obtain referrals; determine contact name and phone number, and provide follow up.

• Support Owner as needed with reports, close outs, invoices, and daily, weekly and monthly paperwork

• Cross train in other areas of the store to maintain a fully functioning store at all times.

• Maintain an organized; clean and professional store appearance at all times.

• Quality Control

• Complete in store training utilizing the following: Front counter Sales, Sign Product Training video, Key lines and the Owner’s Manual.

QUALIFICATIONS

Education/Experience:

• Any combinations of education, training or general experience that would provide the required skills and knowledge base sufficient enough for job performance. This includes:

• Sufficient formal or informal education to assure the ability to use simple math (adding, subtracting, multiplying and dividing whole numbers and fractions, as well as converting fractions to decimals).

• Previous experience as a customer sales associate/service representative.

• Previous experience in a sign shop or graphics industry.

• Pass all assessments/inventories administered during the hiring process.

Knowledge:

• Correct English usage including spelling, grammar and punctuation; ability to proofread; basic math, read and interpret a ruler and use a calculator; basic sales skills; telemarketing skills; experience with a POS/Accounting system; using a keyboard for typing/data input; computer basics including Windows and Microsoft Office Suite.

Skills:

• Communication including listening, speaking, hearing and writing, consulting, being able to assess need and offer possible solutions for consideration; time management; using the phone book or other lists to generate contact companies.

Desirable Qualifications/Traits:

• Easy-going, adaptable personality, positive outgoing attitude, quality conscious, flexibility to occasionally work overtime, calm, professional and diplomatic, presents self well, neatly dressed, well mannered and polite.

PHYSICAL DEMANDS

• Must have the ability to stand on feet for long periods of time.

• Must have the ability to operate a computer and monitor for long periods of time.

Job Type: Full-time

Pay: $12.00 - $15.00 per hour

Expected hours: 40 per week

Work Location: In person

Salary : $12 - $15