Head of Infrastructure

SignalWire is looking for a Head of Infrastructure to own our infrastructure strategy and execution. You define how we build, scale, and operate our platform while keeping the team focused on reliability, cost efficiency, and enabling product velocity.

Where You Are

This is a remote role, open to residents of the following US states: AL, AZ, CO, FL, GA, ID, IL, IN, MA, MD, MI, MO, NC, NJ, OH, OK, OR, PA, SC, TX, UT, VA, VT, WA, and WI

What You'll Do

• You own our infrastructure strategy and execution. You define how we build, scale, and operate our platform. You keep the team focused on reliability, cost efficiency, and enabling product velocity.
• You'll lead a lean infrastructure team while staying hands-on. You write code, debug production issues, and architect systems. You build a culture of operational excellence.
• You drive measurable cost optimization. You make build vs. buy decisions. You evaluate and implement new technologies.
• You lead infrastructure modernization initiatives. You design and execute complex migrations. You ensure high availability and minimal downtime.
• You establish observability, monitoring, and incident response. You define SLAs and SLOs that matter to the business. You participate in on-call rotation.
• You partner with engineering leadership on capacity planning and technical decisions. You enable self-service infrastructure for product teams.
  
  

Who You Are

• You've led infrastructure teams and owned significant scope. You're comfortable both managing people and writing Terraform.
• You've created measurable infrastructure outcomes - cost reductions, reliability improvements, migration successes. You can explain your specific contributions to those outcomes.
• You're an expert with Kubernetes in production. You've managed infrastructure at scale on at least one major cloud provider. You've built automation and infrastructure-as-code that multiplies team effectiveness.
• You prefer autonomous, high-trust environments. You document everything for remote teams. You've worked without rigid roadmaps. You communicate technical strategy clearly to non-technical stakeholders.
• You get things done. You find pragmatic solutions that balance technical debt with business needs. You ship iteratively and learn fast.
• You've worked in startups or fast-growing companies. You're comfortable with ambiguity and changing priorities. You do more with less.
• You’ve led teams with global personnel and understand how to motivate and inspire work with different personalities, timezones, and cultures. You know how to be flexible but also understand how to hold the line.