Security Officer

Title: Security Officer - Pool Attendant

Location: San Jose, CA

Schedule: Part-time weekend swing shift (2p-10p), with an option for full-time schedule

Pay Rate: $18 Hourly

Benefits: Tuition Assistance for employees and immediate family members

Requirements: BSIS Guard License

IMMEDIATE OPENING

Signal Security has an immediate opportunity for a Pool Attendant at a beautiful gated apartment community in San Jose

TRAINING AND WORK ENVIRONMENT

You will be provided an on-site trainer in the field, along with the following benefits:

• Officer Advancement Program
• Open-door policy for continued mentoring and support
• Bonus programs and pay incentives
• Bi-weekly pay-periods and direct deposit through ADP
• Paid sick-leave
• Awards and recognition
• Respectful and supportive management team
• Free uniforms and equipment

PRIMARY JOB DUTIES

Pool attendants are the guardian of the pool area, enhancing the overall experience for residents, while enforcing pool rules. You will conduct foot patrols to monitor activities at the poolside and prevent accidents. You will respond promptly to any emergencies, and actively observe surroundings to ensure a safe and enjoyable experience for everyone. You will also manage entryways to the pool, check-in residents, prevent and detect any signs of unauthorized entry, vandalism, or other security breaches. You will write clear and accurate hourly reports to provide management a description of the shift’s activities in the pool area. 

We do NOT use physical force against anyone; we ASK people for compliance, rather than force them to comply. 

EXPECTATIONS

The following traits are expected of our employees:

• Dependable & career-driven
• Desire for responsibility, and the chance to truly help people
• Excited to join an organization growing at light speed
• Outstanding “people skills” and a positive attitude
• Willing to work hard to create great opportunities in your career

YOUR PATH & OUR PROMISE

• Signal Security is growing and we need good people to join us for our journey
• You will join a culture of learning and development through our 88 University learning portal
• Our Officer Advancement Program outlines the path to leadership, promotions and pay incentives
• Our Tuition Assistance Program through Bellevue University is offered to you AND your immediate family members. 
• $3,500 per year in tuition assistance for full-time and part-time employees
• Immediate family members are eligible for up to $2,500 per year
• You will be treated with the same respect and care that we show our clients and customers.

WHO WE ARE

Signal Security is the world's most innovative security company. We are growing at lightning speed and we need good people to join us for our journey.

We believe in doing good and doing it well. We take our Core Values seriously — Passion, Learning, Serving, Relationships, Honesty and Integrity — and expect all our team members to do the same. 

Position Summary:

A Signal Dedicated Officer will conduct static security services for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below are minimum requirements – additional duties listed in the site’s Post Orders are requirements as well.

Soft Skills:

• Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
• Strategic Planning: Effective engagement, communication, planning and execution of daily security responsibilities while meeting established deadlines. Can you accurately execute security checks based on the needs of the post requirements?
• Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you perform your duties to meet expectations and company benchmarks?
• Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
• Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?

Responsibilities:

• Will conduct and deliver various dedicated services that reflect the company’s values, expectations, and consistent service in alignment with site specific instructions/post orders.
• Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
• The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations 
• Interacting with internal and external customers on site cultivating a customer service relationship while striving to provide peace of mind.
• Consistently communicates with the Advanced Dedicated Officer or the Dedicated Branch Supervisor to promptly report any customer or property related information and concerns.
• Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, vehicles, and devices, etc.
• Consistently deescalate issues through communication in a professional and prompt manner.
• Manage daily activities while meeting key benchmarks and expectations set by the Dedicated Branch Supervisor such as reporting standards and service quality.
• Communicate with the Dedicated Branch Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs and post order changes to ensure operational excellence and efficiency.

Requirements:

• 18 years of age or older
• High school diploma or GED
• Pass background check and drug test
• Must have reliable transportation
• Complete training modules within first month
• Excellent organization, oral, and written communication skills
• Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
• Must be able to move equipment weighing up to 20 pounds 

Signal is an equal opportunity employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Salary : $2,500 - $3,500