Patient Access Representative / Registrar - Temp-to-Perm

Shift Schedule: Full-Time, 40 Hours Weekly 7:00 AM – 3:30 PM
Weekend and Holiday Rotation Required
Week 1: Monday, Tuesday, Wednesday, Thursday, Saturday
Week 2: Sunday, Tuesday, Wednesday, Thursday, Friday

Major Responsibilities:

• Register patients and accurately enter demographic, insurance, and related information into patient registration systems
• Obtain required patient signatures including HIPAA and Consent to Treat documentation
• Verify insurance eligibility, referrals, pre-authorizations, and pre-certifications
• Resolve insurance discrepancies and obtain required coverage information
• Verify workers' compensation and automobile insurance coverage when applicable
• Schedule and arrive Radiology, Laboratory, and ancillary service appointments
• Complete Emergency Department and Labor & Delivery registrations
• Coordinate services across multiple departments to support patient care
• Collect patient financial responsibilities including copays, deductibles, coinsurance, balances, and self-pay amounts
• Perform Surgical Day admissions
• Manage bed control, transfers, admissions, and discharge activities
• Provide patients with preparation instructions for scheduled services and procedures
• Assess patient financial needs and coordinate referrals to financial counseling
• Perform clerical duties including records retrieval, faxing, filing, typing, transcribing, and mailing
• Maintain accurate records, logs, files, and departmental documentation
• Complete online death certificate registry documentation
• Receive and secure patient valuables
• Monitor Patient Access and Revenue Cycle work queues to support accurate and timely billing
• Maintain compliance with departmental policies, quality standards, and safety regulations
• Participate in meetings, training, and continuous improvement initiatives
• Perform additional duties as assigned

Required Qualifications:

• Education: High School Diploma or GED required
• Experience:
  • Minimum 1 year of healthcare patient access, patient registration, admissions, scheduling, insurance verification, medical front office, or healthcare customer service experience required
  • Experience working in a fast-paced, high-volume healthcare environment
  • Experience collecting and verifying patient demographic and insurance information
  • Strong customer service and communication skills
  • Strong data entry skills with attention to detail
• Certifications: None required
• Technical Skills:
  • Proficient computer and data entry skills
  • Experience using Windows-based systems and navigating multiple applications
  • Ability to accurately document and maintain patient information
• Other requirements:
  • Ability to work effectively in a team-oriented environment
  • English speaking, reading, and writing proficiency
  • Reliable attendance and punctuality
  • Ability to work onsite in a hospital outpatient and Emergency Department environment

Preferred Qualifications:

• Education: Associate Degree or Healthcare-related certificate
• Experience:
  • 1–2 years of hospital registration, patient access, admissions, insurance verification, scheduling, or revenue cycle experience
  • Emergency Department, Labor & Delivery, or inpatient admissions experience
  • Previous insurance authorization or verification experience
• Technical Skills:
  • Experience with hospital registration systems (Epic, Cerner, Meditech, or similar)
  • Knowledge of medical terminology
• Other: Bilingual speaking, reading, and writing skills