What are the responsibilities and job description for the Client Accounting Specialist position at Sigma Stretch Film of KY?
Sigma Stretch Film is looking for a dedicated Client Account Specialist to join our team in Shelbyville, KY. This role is crucial in upholding our commitment to service excellence in the manufacturing industry. We seek a passionate professional who excels in client relations and ensures top-tier service levels.
Key Responsibilities:
- Provide outstanding customer service, ensuring clear and effective communication.
- Collaborate effectively with team members to ensure client satisfaction and seamless workflow.
- Take ownership of client accounts, ensuring exceptional service, accuracy, and satisfaction.
- Develop and maintain strong relationships with key stakeholders, acting as a reliable point of contact.
- Proactively anticipate client needs, providing timely and efficient solutions.
- Demonstrate initiative and adaptability in a fast-paced environment while managing multiple priorities.
- Proof-read and enter orders, samples, returns, and credits into the system with a high degree of accuracy.
- Work closely with production and shipping teams to ensure smooth order fulfillment and timely deliveries.
- Troubleshoot and resolve any issues related to orders, returns, or credits in a professional and efficient manner.
- Assist in coordinating logistics between departments to meet client expectations and deadlines.
- Ensure all records and documentation are maintained accurately and up-to-date.
Requirements:
- Proven office experience with a focus on account management, client servicing, or similar roles.
- Strong organizational skills with exceptional attention to detail and acuracy.
- Ability to multitask and manage various priorities effectively in a dynamic environment.
- A team player mindset with a proactive approach to problem-solving and delivering results.
- Comfortable working in a fast-paced setting, ensuring deadlines are met without compromising quality.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person