What are the responsibilities and job description for the Senior Helpdesk Administrator position at Sightview Software?
About the company:
SIGHTVIEW SOFTWARE LLC provides a suite of industry-leading software specifically for ophthalmology and optometry practices including EHR, PM, patient engagement, ASC, RCM, MIPS reporting. SIGHTVIEW SOFTWARE LLC is the only solutions that spans all of eyecare.
What would you do?
About the role:
Sightview Software is seeking a highly skilled Senior Help Desk Engineer to join our IT team. This role goes beyond traditional help desk support, requiring expertise in Microsoft 365 administration, automation, and advanced troubleshooting. The ideal candidate will possess strong technical knowledge, excellent problem-solving skills, experience as a team lead, and the ability to support remote team members across the U.S. This position is a hybrid role that requires a minimum of 2 days in-office at our Tampa, Florida, location and 3 days of remote work from home. The work arrangement is subject to change in the future as the organizational needs change.
Key Responsibilities:
- Manage and administer M365 services, including Exchange Online, SharePoint, Teams, and OneDrive.
- Assist team leadership in task allocation to other team members within the Sightview help desk functional team.
- Create and manage Active Directory (AD) accounts, security groups, and role-based access controls in M365/Azure environments.
- Provide advanced troubleshooting for hardware, software, and network issues.
- Deliver remote support for U.S.-based team members as well as global team members, ensuring minimal downtime and optimal performance.
- Automate repeatable processes using PowerShell and Python scripts for deployments, configurations, and system maintenance.
- Handle onboarding, termination, and role transfer processes, including account setup and deactivation.
- Document IT workflows and create user guides for new hires and role changes.
- Image and deploy PCs using industry-standard tools and practices.
- Support software rollouts and updates across the organization.
- Identify opportunities for process automation and efficiency improvements.
- Maintain accurate documentation of IT policies, procedures, and troubleshooting guides.
- Assist in triage and report any Security Events and Incidents.
Skills and qualifications (mandatory):
- Bachelor’s degree or Associate degree in Computer Science, Information Technology, or equivalent experience.
- 5 years of experience in IT support or enterprise environments.
- Strong expertise in M365 administration, Active Directory, and Azure security groups.
- Proficiency in scripting languages (PowerShell, Python) for automation.
- Experience with tools like Intune, SCCM, VPNs, and ITSM systems.
- Experience acting as a team lead by allocating tasks, following up on those assigned tasks, and reporting/summarizing the tasks
- Excellent communication skills and ability to work independently.
- Relevant certifications (CompTIA A , Microsoft Certified: Azure Fundamentals; Azure Administrator preferred).
EEO Disclaimer: SIGHTVIEW SOFTWARE LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to age, color, race, religion, sex, gender identity, marital status, medical condition, national origin, sexual orientation, veteran, or disability status, or any other characteristic protected by applicable laws, regulations, and ordinances. Benefits/Perks may vary depending on the nature of your employment and the country where you work.