Commercial Account Manager

Job Title: Commercial Account Manager

Department: Sales & Marketing

Reports To: Sales Operations Manager

FLSA Status: Exempt, Salary, Full-Time

Travel: Potential to travel for trade shows, estimated up to 5%.

Shift: Monday – Friday, standard day schedule

Job Description

The Commercial Account Manager is responsible for managing and growing a portfolio of customers by developing relationships, identifying expansion opportunities, and driving renewals. This role serves as the primary point of contact for assigned accounts, collaborating cross-functionally to ensure customer success while achieving sales team targets. 

• Manage and grow assigned customer accounts, serving as primary point of contact to understand their technical requirements and business needs.


• Build and maintain long-term customer relationships through regular engagement and account reviews to drive customer retention, satisfaction, and overall account health.


• Identify, develop, and execute growth and expansion opportunities within existing accounts. Partner with Strategic Account Managers and Business Development team to support account strategy and opportunity execution.


• Manage the sales lifecycle from opportunity generation through order fulfillment, including identifying and developing sales opportunities, generating quotations and proposals, responding to product requests and RFQs, providing timely customer follow-up, entering and managing Sales Orders (Sos), and actively managing customer backlog and delivery expectations.


• Provide product, application, and commercial guidance to customers. 


• Collaborate with engineering or product teams to customize or refine solutions as necessary. Develop tailored solutions, integrating technical knowledge with product offerings.


• Maintain accurate CRM, opportunity, forecast, and account records to support accuracy of revenue growth, bookings attainment, and forecast accuracy.


• Continuously improve technical knowledge and stay current with product updates or changes, serving as a technical and commercial resource for customers and internal teams.

Qualifications:

• Bachelor’s degree in business, engineering, or related field.


• 2-4 years of demonstrated experience in technical sales or account management experience, preferably in the Aerospace sector.


• Excellent written and spoken communication skills.


• Experience using an ERP or CRM system, NetSuite preferred.


• Must be authorized to work in the United States on a full-time basis.


• Must be able to work in person at our Hood River or Portland Oregon offices. 

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Apply Expertise in Technology 

Complies with policies on acceptable use of technology; Applies knowledge of computer skills to perform the job successfully; Displays the ability to learn new computer skills. 

Strategic Thinking 

Develops strategies to achieve organizational goals. Understands organizations’ strengths and weaknesses. Analyzes market and competition to identify external threats and opportunities. Adapts strategy to changing conditions. 

Planning/Organizing 

Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans. 

Business Acumen 

Ability to connect people with strategies for operational and financial outcomes. 

Learn & Research 

Demonstrates the understanding of newly presented information and retention for future applications. 

Math Skills 

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reliability 

Good attendance; Balances professional and personal commitments effectively; Delivers work product on time and within the assigned parameters of the task. 

Cultural Awareness 

Awareness to think and act in intercultural environments appropriately, Respecting the diverse backgrounds of the people around them. 

Gives & Receives Feedback 

Articulates positive and constructive feedback appropriately; Gives recognition to a job well done; Upholds accountability; Accepts feedback from all employees. 

Communication & Collaboration 

Works effectively within a team; Shares information and acknowledges others’ efforts; Helps others when workloads are high; Keeps team and supervisor information of tasks. 

Analytical 

Synthetizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data 

Innovation 

Generates creative and original ideas of approaches; Seeks to improve performance; Proactive to identify and create new opportunities. 

Physical Requirements

This role requires standing, walking, and sitting for extended periods; communicating in person and by phone; using hands to operate objects or controls; and reaching with hands and arms. Occasional stooping, kneeling, bending, crouching, and lifting up to 25 pounds may be required. Close and distance vision, depth perception, color vision, and focus adjustment are also needed. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Work is performed primarily at a desk using standard office equipment in a quiet, casual environment that encourages open communication, teamwork, mutual respect, and alignment with the organization’s mission, values, and goals.

This job description may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this job.