What are the responsibilities and job description for the Ophthalmic Technician Lead position at Sight360?
Description
The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies.
Requirements
Essential Functions and Responsibilities:
Hours of work are generally Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m. Shifts will be assigned based on business needs.
Travel
Travel between clinic locations is required and scheduled at the discretion of the clinical managers or designee.
Qualifications
The Ophthalmic Technician Lead is responsible for providing lead support to technicians, scheduling the technicians according to clinic flow, ensuring all techs are well-trained in their job duties, and addressing patient and doctor concerns relating to the technician’s performance, skills and competencies.
Requirements
Essential Functions and Responsibilities:
- Actively participating in the hiring process.
- Scheduling technicians according to clinic flow including potentially filling in for technicians when the patient flow requires additional support.
- Working with appropriate employees, managers and other stakeholders to ensure an efficient clinic workflow is maintained
- Assigning cleaning duties, side work, and any non-workup duties as required within the clinic.
- Ensuring all current techs are fully trained and capable of performing their job duties.
- Auditing charts and performing time studies to ensure techs* are meeting expectations.
- Training new techs on procedure and protocol.
- Training techs on correct EMR usage using HIPPA standards.
- Implementing all site-specific policies including attendance, dress code, ethics codes, etc.
- Ensuring all equipment is properly maintained.
- Educating technicians on proper equipment usage and maintenance.
- Implementing continual training for technicians
- Coordinating with the physicians regarding technician issues or new physician needs.
- Resolving patient concerns, complaints or questions.
- Maintaining certifications and working with new technicians to become certified.
- Ordering clinic supplies
- Coordinating repairs or replacements or damaged equipment.
- Ensuring MiPs are being met and documentation supports coding
- Other duties as assigned by manager or designee
- Position reports to Office Manager, Practice Manager or designee
- Provides lead/supervisory support to Technicians
- Standing/walking 95% of the day to perform the essential job duties.
- Full body rotation (i.e., bending, stooping, twisting, etc.)
- Ability to lift at least 20lbs.
- Communicating with others to exchange information.
- Repeating motions that may include the wrists, hands and/or fingers.
- No adverse environmental conditions expected.
Hours of work are generally Monday through Friday starting as early as 7:00 a.m. and working as late as 6 p.m. Shifts will be assigned based on business needs.
Travel
Travel between clinic locations is required and scheduled at the discretion of the clinical managers or designee.
Qualifications
- Minimum COA is required. COT is preferred
- Minimal of five (5) years in Ophthalmology is required.
- Prior supervisory experience is preferred
- Exceptional verbal and written communication skills
- Reliability
- Professional demeanor with ability to work in sometimes stressful environment
- Shows initiative
- Superior organizational skills
- Ability to effectively multitask
- Attentive to detail and accuracy.
- Ability to perform all duties required of the technicians including manifest refractions, Goldmann applanation, and all site-specific testing.