What are the responsibilities and job description for the Customer Service Representative - Travel position at Sight Sea Travel Company?
Customer Service Representative
We are seeking a detail-oriented and client-focused professional to design and coordinate personalized trip experiences for individuals, families, and groups. This role is centered on delivering seamless planning support, high-quality recommendations, and exceptional service from initial inquiry through final confirmation.
What You'll Do:
- Consult with clients to understand preferences, budgets, and desired experiences
- Design customized itineraries including accommodations, activities, transportation, and special requests
- Research destinations, resorts, cruises, and curated experiences to match client needs
- Coordinate reservations and ensure all components of the itinerary are accurate and confirmed
- Communicate updates, options, and recommendations in a clear and timely manner
- Provide ongoing support before and during scheduled trips
- Build strong client relationships through consistent follow-up and service excellence
What We're Looking For:
- Strong communication and interpersonal skills
- Highly organized with excellent attention to detail
- Comfortable managing multiple requests and timelines simultaneously
- Ability to research and present tailored recommendations
- Prior experience in hospitality, customer service, sales support, or concierge-style roles preferred
- Tech-savvy and comfortable using booking platforms and online tools
- Self-motivated with a professional and client-first mindset
What We Offer:
- Structured onboarding and training resources
- Access to booking systems and supplier partnerships
- Supportive team environment with ongoing development opportunities
- Opportunity to grow within a client-focused service organization
If you enjoy creating memorable experiences, solving logistical puzzles, and working closely with people to bring their plans to life, this role may be a strong fit.