Catering Operations / City Manager

About Sifted

Jess Legge and Kimberly Lexow were masters of the 9 to 5 - working at a high-growth tech start-up, with one question: “Could the work lunch be better?”

It’s an expectation these days that work is hard and fast. But lunch doesn’t have to be that way. Imagining an office where employees want to stick around and share a table of inspired food, Legge and Lexow founded Sifted in 2015.

Since then we’ve delivered millions of meals to Fortune 500s and high-growth startups across the US. When COVID-19 hit, our clients needed a partner to help them manage their new normal. That’s when we created our virtual team building experiences. Now as companies fully embrace the future of a flexible workplace, Sifted has become a comprehensive employee experience partner offering both in-office catering services an extensive portfolio of engaging virtual experiences for distributed teams.

We use 7 core truths as the framework of our employee engagement programs and team culture :

• Good food is powerful
• Simple food is the best food
• We support regular people with big ideas
• We make mistakes and evolve
• We appreciate people’s differences
• We seek, listen and implement feedback quickly enthusiastically
• We are our clients’ biggest fans
  
  

Sifted kitchens are zero food waste with all food scraps being composted and all leftovers being donated everyday. Since launching our donation program, Sifted has donated over $3M in lunches to those who experience food insecurity in our 6 cities. We believe that as our company grows, so does our responsibility therefore we’re constantly looking for ways to improve sustainability and protect our natural resources.

Want to learn more about Sifted? Click here to visit our website!

About The Role

City Managers are the CEOS of their individual markets. In this role, you'll manage the city P&L, oversee daily operations, maintain the quality consistency of the client experience, lead the culinary community management teams, as well as take on strategic projects to grow your city increase client happiness.

This position requires the ability to operate a company vehicle / cargo van.

What You'll Be Doing

People Management Leadership

• Serve as the lead of the city market; be responsible for the city’s wellbeing, as well as being a mentor guide to your team;
• Coach the Community Manager to ensure thorough host training, team happiness development, and consistent client experiences;
• Partner with the Managing Chef to execute on-site action stations, ensure menu variety by client, and track accurate portioning on-time delivery;
• Maintain pulse on host kitchen staffing needs, engage in hiring process as necessary;
• Lead weekly meetings with your team to plan menus, communicate company initiatives and address city needs;
  
  

Account Management

• Manage overall client happiness; Serve as lead for client relations during monthly/quarterly meetings during account onboarding;
• Build relationships communicate regularly with key client contacts;
• Maintain a constant pulse on client accounts through communication with team stakeholders; ultimately ensure client satisfaction on a daily basis;
  
  

Operations

• Directly oversee daily operations;
• Manage inventory through best practices regular audits;
• Evaluate product on a daily basis to ensure consistent quality;
• Ensure culinary worker safety standards and protocols are met;
• Produce analyze expense reports, as well as weekly / monthly budgets; approve vendor transactions;
• Manage city-level data collection client reporting; analyze data develop insights to direct city initiatives; conduct weekly host reporting analysis;
• Effectively implement new processes and suggest new processes as your city scales;
• Participate in weekly menu planning, HR, City Manager, and city team meetings;
  
  

Our ideal candidate

• A strong operator with 3-5 years of work experience (food and beverage experience is a plus);
• A great people manager who has led a team and loves to help people get to the next level in their career;
• Customer centric and capable of balancing several priorities;
• An analytical and structured problem solver with strong analytical skills and capabilities;
• A demonstrated ability to multitask, prioritizing diverse responsibilities with a proven ability to meet hard deadlines;
• Loves the idea of joining a high-growth company and being part of the further development of our services, brand, and company tools;
  
  

Perks benefits

• Compensation : starting between $75-85k per year yearly bonus tied to goal achievement
• Company-sponsored health insurance plans, including 100% company-paid HDHP, as well as vision dental opt-in
• 401(k) available after six months of employment
• Unlimited paid-time-off; 10 paid company holidays; paid winter break from Dec 24-Jan 1.
• Monthly cell phone usage reimbursement
• Free lunch during meal service
• 100% mileage reimbursement
• Opportunities to take on larger roles within our organization learn with a fast-growing start-up
  
  

Eligibility : This position must maintain ServSafe Food Manager certification

Work environment : This position is based in a commercial kitchen as well as in client offices

Physical requirements : This position requires the ability to lift up to 50 lbs; this position requires sitting for up to 4 hours at a time

The Pay Range For This Role Is

75,000 - 85,000 USD per year(Austin Kitchen)