Sales Coordinator

Job Description:

The Sales Coordinator reports to the Internal Operations Manager and plays a pivotal role in the success of our sales team by responding to leads promptly, engaging customers during initial appointments, managing the schedule of Design Specialists, and ensuring the smooth flow of sales operations.

Daily Job Tasks:

• Answer incoming service leads from technicians in the field
• Respond to leads promptly, engaging customers during initial booking appointments to establish a foundation for successful sales calls.
• Communicate with customers in a friendly, professional manner
• Manage the schedule of the Design Specialists, ensuring efficient allocation of resources
• Qualify leads and match customers with Design Specialists based on personality and expertise
• Book and coordinate sales appointments, overseeing the scheduling process
• Verify completion of documents after a job is sold
• Assist in answering phone calls, providing information, and directing inquiries as needed
• Enter warranties
• Build jobs in the absence of the Install Coordinator
• Provide support to Design Specialists, encouraging them and building positive relationships with both customers and team members

Qualifications:

• High school diploma or equivalent
• 5 years’ experience with providing customer service over the phone
• Previous phone sales
• Ability to type 30 wpm
• Ability to represent SIERRA AIR INC. in a professional manner with customers, vendors, staff and the general public
• Proficient in Microsoft Word, Excel, Outlook and Teams
• Ability to thrive in a fast-paced environment and effectively switch between tasks
• Strong interpersonal skills with the ability to build positive relationships with customers and Design Specialists
• Excellent organizational skills with an emphasis on attention to detail

Working Conditions

• Work is performed in an office setting
• Must be able to sit in front of a computer screen for extended periods of time
• Occasional lifting of file boxes or materials up to 30 lbs may be required

Why Sierra Air?

At Sierra Air, we believe exceptional customer experiences start with exceptional people. We’re looking for team members who are organized, positive, driven, and passionate about helping both customers and teammates succeed in a fast-paced environment.

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: Vacation, holidays, and sick leave
• Career Growth: Professional training and advancement opportunities
• Supportive Culture: A positive, team-focused environment that values your contributions

Apply Today – Join a company where your skills make a real impact!

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About Sierra Air:

Sierra Air has installed over 30,000 heating and cooling systems in this area since 1986. We’ve earned a great reputation for providing our customers with friendly, reliable service and practical solutions that result in year-round comfort and savings. Honesty, integrity, and excellent customer service is our constant goal and top priority. Carrier Corporation has selected us as their “Elite Leadership Dealer” for the Northern Nevada area. This allows us access to Carrier equipment and training that is not available to any other dealer.

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