What are the responsibilities and job description for the PATIENT ACCESS CLERK LEAD - Patient Access - Full Time - Days position at Sierra View Medical Center?
Patient Access Clerk Lead - Full Time
Shift: 8:00am - 4:30pm call
Job Description:
PATIENT POPULATION:
The patient population served can be all patients, including geriatric, adult, adolescent, pediatric, and newborn. This also includes services which affect facility staff, physicians, visitors, vendors and the general public.
POSITION SUMMARY:
Under the direction of the department Leader(s), the Patient Access lead is responsible for coordinating the daily operations of patient registration, admissions, scheduling, insurance verification, communications, and related front-end revenue cycle processes. This role functions as a working lead, performing all duties of a Patient Access Representative while also supporting staff performance, mentoring, quality assurance, and compliance monitoring. The Lead fosters clear, respectful, and professional communication among patients, staff, clinical departments, and leadership, ensuring a high level of patient satisfaction and team collaboration.
Must be able to work normal/scheduled working hours to include Holidays, call-backs, weeknights, weekends, and on-call. Agrees to participate, as directed, in emergencies and community disasters during scheduled and unscheduled hours. As a designated disaster service worker you are required to assist in times of need pursuant to the California Emergency Services Act.
(Gov’t. Code §§ 3100, 3102)
Needs to recognize that they have an affirmative duty and responsibility for reporting perceived misconduct, including actual or potential violations of laws, regulations, policies, procedures, or this organization’s standards/code of conduct.
The employee shall work well under pressure, meet multiple and sometimes competing deadlines; and the incumbent shall at all times demonstrate cooperative behavior with colleagues and supervisors.
EDUCATION/TRAINING/EXPERIENCE:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual should have the knowledge and skills typically acquired through a high school education or equivalent experience. Two (2) years of minimum experience in patient access, registration, or related healthcare administrative role. Prior experience in a lead or supervisory role is strongly preferred. Ability to work with frequent interruptions and to maintain accuracy of information. Requires significant capacity to manage multiple competing objectives and to communicate complex technical information in understandable terms to management and other personnel. Knowledge of Medical Terminology, including medical professional designations and terms used in various hospital areas. Strong organization skills required
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence if required.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages if required.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
LICENSURE/CERTIFICATIONS:
N/A
Responsibilities and Essential Functions:
- Indicates Essential Function
1 * Lead, guide, and support staff in day-to-day activities, acting as the first point of contact for escalated questions or issues.
2 * Monitor registration activities to ensure timely, accurate, and complete patient registration and insurance capture.
3 * Assist with onboarding, training, and ongoing education of staff in system workflows, policies and regulatory requirements.
4 * Help maintain department schedules and ensure adequate coverage for all shifts, including breaks and absences.
5 Perform patient registration and pre-registration for scheduled and walk-in services, ensuring all demographic and insurance information is accurately captured. Collect and enter insurance and financial information; verify eligibility and obtain pre-authorizations as required.
6 Monitor key performance indicators (KPIs), quality metrics, and patient satisfaction scores, and report findings to leadership.
7 Participate in and assist with internal audits and quality control processes; address registration errors and identify training needs. Maintain accuracy in patient accounts, minimize registration-related denials, and ensure proper use of registration codes.
8 Collaborate with clinical departments to support efficient patient throughput and reduce registration-related delays. Serve as liaison between the registration team and other hospital departments (nursing, billing, medical records, etc.)
9 .Support Patient Access manager or Supervisor with administrative duties as needed.
Experience
Required- 2 year(s): Two (2) years of minimum experience in patient access, registration, or related healthcare administrative role. Prior experience in a lead or supervisory role is strongly preferred
Education
Required- High School or better
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
