Service Advisor/Writer

Sierra Toyota is located in beautiful southern Arizona with great views of the Huachuca mountains, where there is great trails for biking and hiking. We are Dealer Raters Dealer of the Year 3 years in a row for Arizona. We have a very high customer retention which in turn carries a lot of repeat customers. Also a great facility which is always moving forward.

We are looking to hire a Automotive customer service advisor/writer, advising on recommended services, maintenance, and warranty repairs. Schedules appropriate work and dispatches work to the proper technician.
Essential Duties- include the following. Other duties may be assigned

• Schedules service appointments obtaining customer information and vehicle data prior to arrival
• Greets customers in a timely & friendly manner
• Writes up customer concerns and vehicle problems accurately & efficiently clearly on the repair order
• Test drive vehicle with customer as needed to verify concerns and relay appropriately to technician
• Review service history to recommend proper services needed with the highest levels of integrity
• Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Provide complete and accurate written cost estimates for labor & parts
• Coordinate a repair with dispatching system to establish a proper "promise time"
• Obtain customer's signature and contact method for all repair orders, estimates and additional work authorized
• Dispatches work to the proper qualified technician
• Checks on progress of repairs throughout the day.
• Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
• Administer warranties per policies and procedures manual.
• Reviews repair orders to ensure all work is completed and charged to customers or warranty appropriately
• Performs an active delivery process by explaining all completed work and charges to customer. Along with any future recommendations.
• Maintain high customer satisfaction standards
• Inspect vehicles for any damage during check in process
• Maintain a professional appearance and attitude
• Keeps work area clean and safe

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty to company standards. Must have valid driver’s license
Education and/or Experience
High School Diploma and 1 to 3 years related experience and/or training: or equivalent combination of education and experience. PC computer skills required along with knowledge of word and excel programs.
Physical demands
While performing duties of this job, the employee is regularly required to stand and walk throughout the day. Employee will occasionally need to sit, stoop, kneel or crouch. Also frequently lift and/or move up to 25 pounds.

Salary & Benefits

• Hourly wage ($16-$18) paid every 2 weeks
• Commission paid after end of month close

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Vision insurance

Application Question(s):

• How do you explain repairs to someone that doesn't understand vehicle?
• How familiar are you with maintenance schedules and manufacturer recommendations?
• What's the busiest environment you've worked in? How did you perform under pressure?
• Describe a day where you had multiple customers waiting, phones ringing, and technicians needing answers. How did you prioritize?

Experience:

• Automotive service: 1 year (Required)

Work Location: In person

Salary : $16 - $18