Service Technician

Sierra Steel Harley-Davidson Service Technician

The Harley-Davidson brand and story is legendary, and it all starts with passionate employees. Turn your passion into a career at Sierra Steel Harley-Davidson in Chico, CA. We are a growing dealership that values innovation and enthusiasm.
We are currently in search of a Service Technician
Reports directly to: Service Manager

RESPONSIBILITES FOR THE TECHNICIAN

1.) Service Department Operations

Provide prompt, dependable, high quality vehicle service to (internal & external) customers. Complete repair work within the scheduled or allotted time period whenever possible. Continually improve this "efficiency" skill. Maintain productivity (time spent working on billable jobs) as close to 100% as possible. Accept work assignments from Service Writers/Manager. Request parts for the job as early as possible when needs become known. Perform service, repair, and customization work in accordance to factory specifications. Assist Service Writers when requested with writing up work orders , communicate with customers, test riding, or any other issue which will help ensure customer satisfaction. Notify Service Writers/Manager of additional work needed or any delays in expected completion as soon as they become known so that customers can be contacted and notified of the delay. Ensuring proper completion and filing of paperwork after a job is finished. Keep work area as clean as possible and assist others with maintaining shop cleanliness. Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.

2.) Customer Service

Minimize come backs and deal with them promptly and satisfactorily when they do occur. Keep customers' vehicles cleaner than when it was dropped off.

3.) Other Duties

As assigned.

COMMITMENTS

Treat all employees and customers fairly, courteously, and with dignity. Model superior customer service behavior for all interactions with customers and employees. Be prompt and available for flexible scheduling. Maintain up to date technical qualification (PHD and others) by completing all training programs assigned by the Service Manager. Focus on quality.

QUALIFICATIONS & JOB REQUIREMENTS

Completion of a factory authorized training program such as MMI Service School or equivalent work experience. Current motorcycle license. Service Technicians need both basic and specific tools to properly diagnose and service our products. Basic hand tools and specialty tools are provided. Service Technicians are encouraged to bring their own tools.

PHYSICAL DEMANDS

The noise level in the work environment is usually loud. Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools, and lift several pounds of material. Frequently requires the ability to balance and push motorcycles.

WORKING CONDITIONS

Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department. Occasionally exposed to exhaust fumes or other airborne particles.

Job Type: Full-time

Pay: $16.90 - $50.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• On-the-job training

Work Location: In person

Salary : $17 - $50