Collections Specialist

Are you a calm, persuasive problem solver who can turn a past-due account into a plan that works?

Sierra Pacific Credit Union is seeking a resourceful Collections Specialist to recover delinquent and charged-off accounts and help members find a workable path forward. Reporting to the Director of Lending, this is a visible, fast-paced role where you will be the person members, coworkers, and leadership count on when an account falls behind. You will protect collateral, keep delinquency trends clear for management, and bring professionalism to every conversation.

You will proactively contact members with past-due loans or overdrawn accounts, communicate with professionalism and empathy, and work toward timely resolution while following credit union policies and collection procedures. You will monitor and manage delinquent accounts, coordinate vehicle repossessions and collateral recovery, and work with the credit union’s legal partners on bankruptcy and real estate matters. The ideal candidate is organized, detail-oriented, and confident handling sensitive financial conversations with professionalism and empathy. You will take ownership of accounts through resolution while ensuring compliance with credit union policies and applicable laws.

The ideal qualified candidate will have the following minimum skills and experience:

• High school diploma or GED, required.
• At least one (1) year of collections experience required. Two (2) to five (5) years of collections experience, including experience training or leading others, preferred.
• At least one (1) year of experience with secured auto collections, required.
• At least six (6) months of experience working with bankruptcy accounts required, one (1) year preferred.
• At least six (6) months of experience with loan modifications or workout agreements, preferred
• Credit union, bank, or auto finance company collections experience, preferred.
• Repossession and liquidation of collateral experience, preferred.
• Bilingual in English and Spanish, preferred.

Sierra Pacific Credit Union is committed to operational excellence and supporting employees through efficient business operations and exceptional service. We offer a competitive benefits package that includes medical, dental and vision coverage, 401(k), paid time off, holiday pay, and additional company benefits.

We are an Equal Opportunity Employer. All applicants will be considered for employment without regard to actual or perceived race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, medical condition, pregnancy, genetic information, marital status, or status as a covered veteran or any other characteristic protected by applicable federal, state or local laws.

Final candidate will need to pass a background check.

Pay: $19.86 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• collections: 1 year (Required)
• secured auto collections: 1 year (Required)

Work Location: In person

Salary : $20 - $25