Lead Case Manager

Full-time Description

General Description Of The Position

The Case Manager III serves as a senior-level case manager, responsible for the overall quality, compliance, and effectiveness of case management services. This role includes advances care coordination, leadership of staff, contribution to strategic initiatives, and acting as a liaison with stakeholders and community partners. The Case Manager III plays an essential role on the treatment team and ensure that documentation practices, patient support, and team collaboration consistently meet the highest standards. The Case Manager III exhibits ethical conduct, advanced clinical oversight, and strong leadership skills.

Essential Functions

• Senior Case Management & Oversight
• Serves as the senior case manager on the treatment team.
• Provides direct support for complex and high-needs cases.
• Offers consultation and guidance to other case managers regarding care planning and resource linkage.
• Documentation Review & Quality Assurance
• Reviews, audits, and guides documentation to ensure accuracy and compliance.
• Trains staff in documentation standards and quality procedures.
• Supports the development of improved documentation systems.
• Training, Mentorship & Onboarding
• Leads onboarding and training of new case management staff.
• Acts as a mentor to all case managers, promoting professional growth and clinical skill development.
• Interdisciplinary & Community Collaboration
• Acts as a liaison between TPEG programs and external providers, agencies, and stakeholders.
• Coordinates high-level community linkage and discharge planning.
• Compliance, Strategy & Representation
• Represents case management in audits, licensing visits, and stakeholder meetings.
• Contributes to the development of policies, quality improvement initiatives, and long-term program planning.
• Maintains current knowledge of behavioral health regulations and best practices.
  
  

Additional Functions

• Performs other duties as may be assigned.
• Follows and supports TPEG policies and procedures.
• Works collaboratively and cooperatively with internal and external partners.
• Represents TPEG, Inc., by embodying the mission, vision and values of the organization.
• Travels occasionally during the workday and on occasional overnight stay. (Compensation for mileage, food and lodging provided.)
• Maintains regular attendance at work and company activities and demonstrates punctuality regarding deadlines.
• Displays creativity and vision in recommending new tactics and strategies.
• Expands and updates job knowledge through educational opportunities and professional learning.
  
  

The description of job functions reflects general details as necessary to describe the principal duties, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise to balance the workload. Employees who hold this position may be asked to perform other duties as assigned.

Requirements

MINIMUM QUALIFICATIONS:

• EDUCATION: Bachelor’s Degree in Social Work, Psychology, or a related field.
• RELATED EXPERIENCE: Five (5) years’ experience in behavioral health case management.
• SKILLS: Strong leadership, communication, and organizational skills. Ability to work independently and as part of a team.
• OTHER EXPERIENCE / SKILLS REQUIRED:
• Demonstrated excellence in leadership, compliance, and interdisciplinary collaboration.
• Experience working with culturally diverse individuals and communities or have otherwise demonstrated a commitment to strengthening engagement of a diverse community and skill in communicating with diverse populations.
• Familiarity with equity and/or diversity initiatives within an organization.
• Written and oral communication skills sufficient to perform essential functions.
• Demonstrated ability to make decisions independently and use initiative to accomplish complex assignments with general instruction and guidance.
• Demonstrated ability to exercise judgment and integrity on the job with confidentiality, tact, and diplomacy.
• Demonstrated ability to organize time and other resources to perform multiple tasks.
• Demonstrated ability to complete work accurately and in a timely manner with attention to detail.
• Demonstrated ability to work well with others and to provide effective team leadership.
• Proficiency in word processing and database and/or spreadsheet applications.
• Physical and mental attributes sufficient to perform essential functions.
• Valid Driver's License / Clean Driving Record
  
  

Preferred Qualifications

• Current enrollment in a Master’s Degree program in Counseling, Marriage and Family Therapy, or a related field, and is approximately four months away from obtaining an Associate registration number through the Board of Behavioral Sciences (BBS).
• Experience in dual-diagnosis or mental health treatment preferred.
• Proficient in English Language
• Proficient communicator
  
  

Working Conditions

• Work settings vary from offices, program sites, and stakeholder locations
• Travel modes can include the use of company or personal transportation
  
  

Salary Description $26/HR