Venetian Fine Dining Host/Hostess - The Venetian Chop House - Caribe Royale Orlando Hotel

Scope of Position

The Venetian Chop House Fine Dining Restaurant Host/Hostess is responsible for ensuring guests are welcomed and seated in a timely and efficient manner. As the first point of contact, the Host/Hostess sets the tone for the dining experience by greeting guests warmly, with a genuine smile, and addressing them by name. This role requires anticipating guests’ needs, engaging them to understand their preferences, and providing personalized service.

Position Requirements

• Professional demeanor appropriate for a resort environment.
• Experience working in a resort restaurant is a plus.
• Previous food and beverage experience in a resort hotel environment is a plus. 
• Basic computer knowledge (Micros or other POS systems).
• Must have Open Table reservation system experience.
• Must be of minimum legal age to serve alcohol according to state law.
• A food handling certification must be completed within the first 90 days of employment.
• TIPS (Training for Intervention Procedures) certification must be completed within the first 90 days of employment.

Responsibilities

• Greet and acknowledge each guest promptly (using names) with hotel greeting standard.
• Knowledge of hotel layout, restaurant station breakdowns and table numbers.
• Escort all guests to their table and introduce their server.
• Answer telephone calls using hotel/restaurant standards.
• Know and implement standards/procedures of service for guests.
• Communicate with guests, other associates, or departments to ensure guest needs are met.
• Check menus to ensure they are current, clean, plentiful, and wrinkle-free.
• Ensure place settings are appropriate, and each guest has the necessary items for the standard place setting.
• Report on guest concerns to the Restaurant Management.
• Thank every guest upon departure, invite them to return, and wish them a fond farewell.
• Perform any other reasonable duties as required by management.

Education

• High school diploma or GED. 

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus. 
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.  
• Knowledge of basic food handling policies and procedures as well as the techniques and equipment for preparing and presenting food products for consumption, including storage/handling techniques, proper chemical handling, and sanitation standards.

Physical Requirements

• Must be able to work in a fast-paced environment.
• Must be physically fit in order to lift, pull, and push items up to 50 pounds.
• Also requires standing/walking/reaching and bending throughout shift.