Accounting Clerk - Caribe Royale Orlando Hotel

Scope of Position

This role supports high-volume hotel accounting operations with primary responsibility for group, corporate, and master account billing. This role ensures accurate invoices, timely collections, and proper reconciliation of accounts receivables related to group room blocks, events, and direct-bill clients. The position works closely with other hotel departments to maintain billing accuracy, support cash flow, and meet month-end reporting requirements in a fast-paced hospitality environment.

Position Requirements

• High School Diploma or Associate’s or Bachelor’s degree in Accounting, Finance, Hospitality Management, or related field (preferred).
• 2 years of hotel accounting or hospitality AR experience required
• Strong understanding of hotel PMS and POS systems (e.g., Opera, Toast, or similar)
• Strong understanding of Microsoft Excel and Adobe Acrobat
• Experience with group master account, and direct bill accounts in a hotel setting
• Strong attention to detail and high level of accuracy
• Excellent organizational, communication, and problem-solving skills
• Demonstrate effective English communication skills when dealing with customers and employees.
• Considerable independent judgment and initiative are required to ensure the smooth flow of the department and control of accounts.
• Able to work independently and exercise judgment to resolve personnel and production issues that arise.
• Needs a highly positive attitude and present it in a professional manner.
• Assist department manager with special projects as needed.

Responsibilities

• Generate, review, and post customer invoices in accordance with company policies
• Research and resolve billing discrepancies, short payments, and unapplied cash
• Manage billing for group accounts and master account structures, ensuring proper allocation of charges
• Coordinate with sales, operations, and customer service teams to ensure accurate group billing details
• Research and resolve billing discrepancies related to room, tax, food & beverage, banquet, and ancillary charges
• Handle consolidated invoicing and customized billing requirements for group clients
• Maintain accurate customer records and documentation
• Assist with audits by providing supporting documentation and reports
• Support process improvements related to billing, collections, and AR workflows
• Perform other accounting and administrative duties as assigned

Education

• 2-year University/College degree in Finance, Accounting, or related major or 4-year University/College degree in Finance, Accounting, or related major.

Skills and Abilities

• Ability to communicate in the English language. Second language is a plus.
• Strong problem-solving and analytical abilities.
• Ability to create and maintain spreadsheets.
• Ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
• Ability to work flexible schedules including holidays and weekends and able to perform multiple tasks.

Physical Requirements

• On a continuous basis, sit at a desk for long periods of time in front of a computer screen.
• Intermittently twist to reach equipment or supplies surrounding the desk.
• Use the telephone and computer keyboard daily.
• Must be physically fit to lift, pull, and push items up to 50 pounds.
• Requires standing/walking/reaching and bending throughout shift.