What are the responsibilities and job description for the Senior Technical Support Engineer position at Sierra ITS?
Senior Technical Support Engineer - Long-term contract - On-site in Deerfield, IL
This role provides high-level technical and infrastructure support for both executive leadership and general end users in a rapidly growing organization. The position involves hands-on troubleshooting, system administration, and project implementation related to modern workplace technologies and AV systems.
Key Responsibilities
- Deliver exceptional white-glove technical support to executives and staff, providing 2nd and 3rd level assistance for both Windows and Mac environments.
- Support and maintain over 100 conference rooms, including Cisco Webex, Crestron, and other AV systems.
- Manage and troubleshoot hardware, software, and network issues across end-user devices and enterprise applications.
- Assist with rollouts and deployments of new hardware, software, and collaboration technologies.
- Lead or participate in infrastructure and security projects, such as modern video conferencing solutions, flexible workspace tools, and system upgrades.
- Administer and support platforms including Office 365, Microsoft Teams, Azure AD, Box, Okta, ServiceNow, and Intune.
- Provide phone and conferencing support through Microsoft Teams, Cisco, and Crestron systems.
- Help manage MDM platforms, software licensing, and deployment processes.
- Use or develop PowerShell scripting to automate administrative tasks (training available if needed).
Desired Skills and Experience
- Strong executive presence with excellent written, verbal, and presentation communication skills.
- Proficiency in O365, Azure AD, and Windows 10; advanced Mac OS experience preferred.
- Strong AV, including Cisco Webex and Crestron.
- Knowledge of MDM, Intune, and identity platforms like Okta.
- Familiarity with ServiceNow or similar ticketing systems.
- PowerShell scripting experience (or willingness to learn).
If you thrive in a dynamic environment and take pride in delivering exceptional support, let’s connect – this could be your next great move!
Thanks,
Brenda
SierraITS
Salary : $35 - $42
