What are the responsibilities and job description for the Network Analyst Minneapolis, MN - MN - Minnesota position at Sierra Business Solution LLC?
Job Title
AMIFAN Network Operations Analyst
Location:Minneapolis, MN
We are seeking AMIFAN Network Operations Analysts to support backlog reduction and ongoing operations for Smart Meter and Field Area Network (FAN) environments. The role involves triaging device connectivity issues, executing standardized troubleshooting workflows, and coordinating with field teams for resolution.
Key Responsibilities
1. Ticket Triage & Resolution (Primary Work)
Review and process ServiceNow tickets triggered from UIM (Event-based alerts, e.g., Event 44)
Execute step-by-step triage using FAN Triage Document
Analyze device connectivity issues across:
o Smart Meters (GasElectric)
o Relays
o Access Points (APs)
o FAN Mesh network
2. Root Cause Identification
Diagnose common failure scenarios:
o Communication failure (Meter Relay AP path)
o Power failure device offline states
o Device reboot requirements
o Network congestion or path issues (PrimarySecondary)
Validate whether issue is:
o Network-related
o Device-related
o Datareporting lag issue
3. Workflow Execution & Documentation
Update ServiceNow OT instance with:
o Triage steps performed
o Observations and root cause
o Action taken escalation decision
Maintain audit-ready documentation (important for CIP compliance)
4. Field Dispatch Coordination
If issue persists:
o Raise SAP Work Order (WO) for field crew
Track lifecycle:
o SAP WO Creation Review Completion
Validate field resolution and update ticket status
5. Platform Monitoring & Analysis
Work across multiple AMIFAN platforms:
AMM Console
Gridscape
CDDB (Common Device Database)
UIQ
AMI FAN Application
UIM (Event monitoring)
6. Queue & Backlog Management
Handle 400 500 backlog tickets
Prioritize based on:
o Network impact (AP vs meter)
o Duration of outage
o ClusterFAN group impact
Required Skills & Experience
Experience in AMI Smart Metering Utility Networks
Understanding of:
o FAN Mesh Networks
o Device Communication Flow: Meters Relays Access Points Collectors
Knowledge of network self-healing behavior and path redundancy
Technical Skills
Hands-on experience with:
o ServiceNow (ticket triage & updates)
o Basic network troubleshooting
Understanding of:
o IPv6 (Itron environment context)
o Event-based monitoring systems (like UIM)
Platform Experience (Preferred)
Exposure to:
o Gridscape
o AMM Console
o UIM or similar monitoring tools
o SAP Work Order management
Salary : $45 - $50