What are the responsibilities and job description for the IT Support Boise - ID - Idaho position at Sierra Business Solution LLC?
100% ONSITE ROLE- LOCAL CANDIDATES PREFERRED
PPDFS L2
Provide first and second level support. Support L1 technicians, including providing guidance and serving as an escalation point
Regularly add to knowledge base, by documenting and sharing solutions
Assist with additional projects outside of regular daily tasks, as directed by host andor team leads
Troubleshooting all hardware and accessories issues (ie desktops, laptops, monitors, keyboardmice, printers, mobile devices, AV equipment)
Advanced issued mobile phone and tablet support, utilizing Intune, Duo, and applying specific configurations of tablets and mobile devices for individual department needs
3-5 years or more providing end-user technical support preferred
A Certification preferred
Detailed knowledge of the following technologies:
Active Directory
Windows XP, 7, and 10
Knowledge of anti-virus anti-malware programs
Microsoft Office suite
Skills: IT IS_Service Desk
Experience Required: 6-8
Salary : $20