What are the responsibilities and job description for the Bank Fraud Investigation Charlotte, - NC - North Carolina position at Sierra Business Solution LLC?
Role Description:
Worked in diverse and challenging environments to drive growth, customer experience, and profitability.
Ability to manage and lead across highly cross-functional teams.
Excellent communication skills with the ability to interact with and understand technical subjects and emerging technologies.
Required Skills & Experience
Experience managing call center or operations with Banking Risk Fraud expereince
Drive consistency and auditability in fraud operations through clear process documentation and
automated controls.
Automate fraud workflows (investigation queues, exception handling, reporting) to reduce cycle time and operational risk.
Design and implement automated checks and alerts so high-risk patterns are flagged without manual review.
Partner with engineering to document requirements, test automation, and roll out QA practices for fraud systems.
Collaborate with operations and technical teams to enhance system performance and data integrity.
Essential skills of the position:
Excellent verbal and written communication skills
Proficient in Microsoft Office-Word and Excel.
Experience in making quick, high quality decisions on complex issues
Good logical reasoning
Good understanding of banking or cards principles and operations
Ability to work with concepts and with minimal assistance
Ability to work equally well independently and within a team
Excellent time management skills
Experience working on discrete, time sensitive projects
Responsible to review potential fraudulent transactions & activities, identify red flags & mitigate fraud.
Provide SME support for fraud detection processes
Conduct Process training for new batches and regular re sessions for the team
Accurate reporting of MIS
Skills: Knowledge of Anti-Money Laundering
Salary : $35 - $38