What are the responsibilities and job description for the Application Support Engineer Houston - TX - Texas position at Sierra Business Solution LLC?
Essential Skills:
3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Undergraduate degree in a numerate subject (e.g. mathematics engineering computing science)
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python Java or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience working with UNIX Linux platforms
Red Hat Enterprise Linux (RHEL)
Proficiency with incident and problem management best practices including resource coordination stakeholder communication root cause analysis and incident post mortems
Skills: Digital : Python Unix Shell Scripting and text processing tools Core Java
Experience Required: 8-10
Job Responsibilities:
Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
Supports the day-to-day maintenance of the firms systems to ensure operational stability and availability
Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
Identify issues for escalation and communication and provide solutions to the business and technology stakeholders
Analyze complex situations and trends to anticipate and solve incident problem and change management in support of full stack technology systems applications or infrastructure
Monitors trading application stack and critical batch processing to ensure operational stability
Engages regularly with business client services infrastructure and other stakeholders of supported applications
Resolves day-to-day issues impacting the application stack acting as the first point of contact for Technology and Business
Creates continuously improves and maintains real-time monitoring dashboards for system operability and performance
Manages the on-boarding of new businesses clients and applications to the teams portfolio
Support on late night and weekends shifts on rotational basis
Salary : $50 - $54