Reservation Sales Agent

Job Title:                  Reservations Sales Agent

Department:            Tickets and Season Pass Office

Reports To:              Tickets and Season Pass Office Supervisor

Prepared By:            Sierra-at-Tahoe

Prepared Date:        07/2023

FLSA Status:            Non-exempt

Pay Status:               Hourly

YR Status:                Seasonal (Full-time or Part-time)

Benefit Status:        None

Pay Rate:                 Starting at $18/hr

Embrace the thrill of winter and step outside of the norm and into an outdoor opportunity you’ll cherish forever. Here at Sierra, we pride ourselves on our welcoming and inclusive work atmosphere that keeps the stoke high for our guests and employees alike all season long. If you’re looking for a full career switch or an exciting weekend role centrally stationed in the beautiful Sierra Nevada, you just found it.

NOTE:  This job description shall not be construed as a contract for employment.  Must be at least 18 years of age.  Sierra-at-Tahoe is an at-will employer. This position requires a post offer background check.

SUMMARY

As a reservation sales agent in our Tickets and Season Pass Office, you will be responsible for helping guests with questions over the phone and occasionally in person. You will primarily set up reservations, fulfill ticket & season pass orders and help answer guest questions relating to their Sierra experience. Exceptional guest service skills and POS skills are a must.

Duties and Responsibilities are (but not limited to):

1. Must maintain accurate knowledge of various rates, discounts, promotions, and comps when cashiering processing payment.
2. Follow accurate procedures for taking and tracking Reservations, both by phone and on the Web.
3. Follow appropriate guidelines for having all reservation tickets available for the next day, as well as charge according to cancellation policy.
4. Assists with the in-person selling of ticket and pass products.
5. Make over-the-phone reservations and direct calls to the appropriate department as needed.
6. Maintains accurate records and is able to monitor reservations.
7. Contribute to team effort by participating in Job Sharing, assuming responsibility for the cleanliness of the retail store and safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintain a positive and friendly attitude and demeanor in all internal and external interactions.
8. Assists in all operational tasks of the program.
9. Meet service level objectives and department goals as set forth by immediate supervisor.
10. Flexible working hours. 

RESPONSIBILITIES TO SAFETY
1. Protect the safety of self, co-workers, and Sierra-at-Tahoe Resort guests at all times.
2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.
3. Report safety-related accidents and incidents at once to immediate supervisor.
4. Follow all company and department safety policies and procedures.
5. Operate equipment in a safe manner that will not lead to injury of yourself or others.
 

QUALIFICATIONS 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

Previous customer service skills preferred but not required. High school diploma or general education degree (G.E.D.); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Resort certification on any necessary equipment.

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods, stand and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel; and reach with hands and arms.  The employee is occasionally required to climb or balance.  The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds. 

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to dry/humid/warm/cool office conditions, guest/employee interaction, and outside weather conditions. The noise level in the workplace is usually moderate.